BANK Hospice@Home Health Care Assistant

Great Oaks Hospice provides quality end of life care and support services, free of charge, for adults, and their families, in the community.

As we grow our services to meet the needs of our community, we are seeking to appoint a suitably qualified and experienced Health Care Assistant into a key role in our Hospice@Home team.

Successful candidates will need to work flexibly in the community, providing social, emotional, physiological and wider‑wellbeing care to our patients.

If you are looking for a new, fulfilling role and hold an NVQ Level 2/3 or Care Certificate in Health Care or equivalent; have 2 or more years experience in a palliative/End of Life Care setting; and are looking for a fulfilling role, we would like to hear from you.

Hospice at Home provides skilled nursing care to patients and their families within their own home or usual care environment for specific periods of time. The Health Care Assistant works under the direction of the Hospice@Home Lead, who establishes the care needs of the patient and family from the District Nurse in their capacity as the keyworker.

The Health Care Assistant provides quality care that encompasses physical, emotional, and wider well‑being of the patient plus appropriate and timely support to their family and those affected by the situation.

Great Oaks Hospice is located in Coleford, Gloucestershire. We are a charity and our team provide end‑of‑life care services, free of charge, for adults, and their families, across the Forest of Dean Community.

Our mission is to provide the best care and support for everyone when they need it most and working with our staff, volunteers, community, supporters and partners we aspire to be the most trusted provider of hospice care and support for our community.

Within the home environment and as a Lone Worker, to:

• Follow policies and guidelines as per Hospice at Home Handbook
• Work in accordance with Lone Worker Policy
• Recognise and report limitations of own professional competence/experience and personal living standards that may differ from those in receipt of care
• Recognise the need and undertake any training identified via Line Management and/or annual appraisal
• Be aware of risk to self and others under Health and Safety Regulations
• Verbally report any accident or untoward incident as soon as possible followed by written report
• Be aware of Out of Hours Procedures when seeking advice and/or support
• Respect people's personal choices for lifestyle and living arrangements
• Work collaboratively and constructively in line with our vision, mission and strategy

• Establish and maintain effective communication with patients, relatives and carers as part of their receipt of End‑of‑Life Care
• To be aware of the role of all personnel within the wider multi‑disciplinary team including community staff, social services, hospital professionals, the specialist palliative care team and other agencies
• Maintain regular professional contact with Community Services Manager and Hospice at Home Coordinator
• To maintain good working relationship with other hospice staff
• Establish and maintain communication with individuals and groups about difficult or complex matters

• Ensure own actions promote quality
• To cooperate with Great Oaks in establishing professional competence within the role and monitor standards of care achieved through audit and/or User feedback
• To understand own role in the organisation and the Hospice at Home team
• Work within the current clinical governance framework and follow appropriate policies and procedures/guidelines and protocols as designated by Great Oaks Hospice and CQC

• Effectively communicate in order to advise and provide information to patients, carers and their families
• To be actively involved in promoting the Hospice at Home service to the community, primary health care teams, community hospitals and other potential patients and referrers
• To maintain an awareness of the charitable status of the organisation and its reliance on donations and fund‑raising

• Contribute to the implementation of…