Senior IT Support Technician

Location: Lydney

Senior IT Support Technician

Location:

Lydney
Working pattern:
On-site
Salary:
Up to £50000 DOE

Yolk Recruitment is recruiting for a Senior IT Support Technician to join an organisation based in Lydney.

This is a hands-on senior technical role, acting as the escalation point for complex and business-critical IT issues while supporting the stability and continuous improvement of on-site IT services. You'll work across end-user computing, infrastructure and manufacturing-adjacent systems, while collaborating with wider IT, engineering, security and manufacturing teams.

What you'll be doing

Acting as the senior technical escalation point for complex and critical on-site IT incidents.
Taking ownership of high-impact issues from diagnosis through to root-cause analysis and permanent corrective action.
Supporting on-site infrastructure, end-user computing and manufacturing-adjacent systems.
Working across Windows environments, endpoint management, Active Directory, Exchange and identity management.
Supporting endpoint configuration, patching, system hardening and security controls.
Leading site-level IT projects including technology refreshes, infrastructure upgrades and continuous improvement initiatives.
Supporting incident, problem and change management within an ITIL-aligned environment.
Monitoring recurring issues and service performance to help reduce incidents and downtime.
Supporting hardware standards and asset lifecycle management.
Working with global IT teams, vendors and third parties on technical solutions.
Providing technical guidance and mentoring to Level 1 and Level 2 colleagues.

What we're looking for

You'll typically have 5-7+ years' hands-on IT support experience, ideally gained within an enterprise or manufacturing environment, with the technical confidence to deal with complex issues and take ownership when problems need escalating.

You'll need experience across:

Windows operating systems and enterprise endpoint management
Microsoft Office
Active Directory, Exchange and identity management
Endpoint configuration and patching
System hardening and security controls
ITSM platforms
Incident, problem and change management
Root-cause analysis and technical problem-solving
Supporting on-site infrastructure and end-user technology

Experience mentoring other IT professionals would also be valuable.

A full driving licence and car is required for this role.

Benefits

Employee Assistance Programme
Company Pension
Cycle to Work Scheme

Ready to Apply?

Contact Jack Winder to find out more.

Please apply with a CV and a cover letter outlining why you're perfect for the role.

Know someone great for the job? We offer a referral scheme-just get in touch!

Note:

We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities