Senior IT Support Technician

Senior IT Support Technician

Location: Lydney

Working pattern: On-site

Salary: Up to £50000 DOE

Yolk Recruitment is recruiting for a Senior IT Support Technician to join an organisation based in Lydney.

This is a hands-on senior technical role, acting as the escalation point for complex and business-critical IT issues while supporting the stability and continuous improvement of on-site IT services. You'll work across end-user computing, infrastructure and manufacturing-adjacent systems, while collaborating with wider IT, engineering, security and manufacturing teams.

• Acting as the senior technical escalation point for complex and critical on-site IT incidents.
• Taking ownership of high-impact issues from diagnosis through to root-cause analysis and permanent corrective action.
• Supporting on-site infrastructure, end-user computing and manufacturing-adjacent systems.
• Working across Windows environments, endpoint management, Active Directory, Exchange and identity management.
• Supporting endpoint configuration, patching, system hardening and security controls.
• Leading site-level IT projects including technology refreshes, infrastructure upgrades and continuous improvement initiatives.
• Supporting incident, problem and change management within an ITIL-aligned environment.
• Monitoring recurring issues and service performance to help reduce incidents and downtime.
• Supporting hardware standards and asset lifecycle management.
• Working with global IT teams, vendors and third parties on technical solutions.
• Providing technical guidance and mentoring to Level 1 and Level 2 colleagues.

You’ll typically have 5-7+ years' hands-on IT support experience, ideally gained within an enterprise or manufacturing environment, with the technical confidence to deal with complex issues and take ownership when problems need escalating.

You’ll need experience across:

• Windows operating systems and enterprise endpoint management
• Microsoft Office
• Active Directory, Exchange and identity management
• Endpoint configuration and patching
• System hardening and security controls
• ITSM platforms
• Incident, problem and change management
• Root-cause analysis and technical problem-solving
• Supporting on-site infrastructure and end-user technology

Experience mentoring other IT professionals would also be valuable.

A full driving licence and car is required for this role.

• Employee Assistance Programme
• Company Pension
• Cycle to Work Scheme