Technical Support Analyst

Every year, nearly 200 million travelers trust our client to get them where they're going. Take your career to new heights by working for this longstanding leader in air travel that services more worldwide destinations than any other airline.

We are looking for a Technical Support Analystto join our dynamic team for a 12-month contract in Forest Park, GA. It is 100% onsite so local candidates are required. As the Technical Support Analyst you will troubleshoot and resolve hardware/ software issues for internal and external users, documents problems in ticketing systems and ensure operational efficiency.

Contract length- 1 year CT

• Prior experience procuring IT equipment
• Strong verbal and written communication skills
• Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• High School Diploma or GED
• Detail-oriented, resourceful, and a self-starter
• Exposure to Service Now platform lists, menus, and request management capabilities
• Proficient at managing large volumes of tasks and prioritizing work

• BS or BA degree in Business or Information Technology with two (2) or more years of relevant experience with previous airline industry experience.
• Proficient at making and conducting effective presentations
• Familiarity with Ariba procurement processes
• Proficient with Service Now request management and asset management functions
• Proficient at creating Service Now reports
• Familiarity with SAP
• Proficient with advanced Excel capabilities
• Proficient at creating process flows with Microsoft Visio

• Maintain and communicate operations project status and issues
• Understand business and technical requirements
• Manage IT hardware procurement activities
• Partner with external suppliers, Supply Chain Management, Field Operations Project coordination, and the IT Logistics team to fulfill equipment requests
• Follow procedures to ensure suppliers can be paid for products and services
• Assist suppliers with addressing payment issues.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.