Technical Support Analyst

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• Maintain and communicate operations project status and issues
• Understand business and technical requirements
• Manage IT hardware procurement activities
• Partner with external suppliers, Supply Chain Management, Field Operations Project coordination, and the IT Logistics team to fulfill equipment requests
• Follow procedures to ensure suppliers can be paid for products and services
• Assist suppliers with addressing payment issues
• May perform other duties, as assigned

• Prior experience procuring IT equipment is desired
• Strong verbal and written communication skills
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint)
• High School Diploma or GED
• Detail‑oriented, resourceful, and a self‑starter
• Embrace diverse people, thinking, and styles
• Prioritize safety and security of self and others
• Have a proven record of successfully achieving objectives
• Excellent organizational skills
• Learn quickly and adapt to change
• Perform tasks accurately
• Excellent customer service skills
• Meet deadlines
• Maintain composure in stressful situations
• Exposure to Service Now platform lists, menus, and request management capabilities
• Proficient at managing large volumes of tasks and prioritizing work
• Proficient with Microsoft Share Point
• Excellent communication skills – communicates verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
• Integrity and trust – widely trusted, direct, truthful, and capable of keeping confidence, admitting mistakes, and not misrepresenting oneself for personal gain
• Teamwork – works well in a collaborative setting, supports the work team by completing assignments, and contributes positively to discussions and relationships enterprise‑wide
• Technical expertise – demonstrates a commitment to increasing knowledge and skills in the current technical/functional area, stays current on technical developments, and applies relevant processes to business needs
• Functional expertise – demonstrates knowledge of policies, general practices, and procedures relevant to the area of work
• Interpersonal skills – interacts successfully, professionally, and diplomatically with others at all levels and with varied styles and knowledge of IT
• Organizational agility – knows how to get things done through formal channels and the informal network, understands the rationale behind key policies and practices
• Problem solving – uses rigorous logic and methods to solve difficult problems, probes all sources for answers, and looks beyond the obvious
• Solution oriented – maintains a positive attitude focused on creating solutions and developing new approaches, does not let distractions overwhelm

• BS or BA degree in Business or Information Technology with two or more years of relevant experience, including airline industry experience
• Proficient at making and conducting effective presentations
• Familiarity with Ariba procurement processes
• Proficient with Service Now request management and asset management functions
• Proficient at creating Service Now reports
• Familiarity with SAP
• Proficient with advanced Excel capabilities
• Proficient at creating process flows with Microsoft Visio

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the HR department by email at

• Seniority level:
  Entry level
• Employment type:
  
  Contract
• Job function:
  Information Technology
• Industry: Airlines and Aviation
• Location:
  
  Forest Park, GA
• Salary: $85,600.00–$