Technical Support Analyst

Senior Recruiter - Enterprise Talent Services @ Motion Recruitment

We are looking for a Technical Support Analyst to join our dynamic team for a 12-month contract in Forest Park, GA. It is a rotating hybrid schedule, so local candidates are required. As the Technical Support Analyst you will troubleshoot and resolve hardware/ software issues for internal and external users, document problems in ticketing systems and ensure operational efficiency.

$25.00/hr - $28.00/hr

1 year CT

• Maintain and communicate operations project status and issues
• Understand business and technical requirements
• Manage IT hardware procurement activities
• Partner with external suppliers, Supply Chain Management, Field Operations Project coordination, and the IT Logistics team to fulfill equipment requests
• Follow procedures to ensure suppliers can be paid for products and services
• Assist suppliers with addressing payment issues

• Prior experience procuring IT equipment
• Strong verbal and written communication skills
• Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• High School Diploma or GED
• Detail-oriented, resourceful, and a self-starter
• Exposure to Service Now platform lists, menus, and request management capabilities
• Proficient at managing large volumes of tasks and prioritizing work

• BS or BA degree in Business or Information Technology with at least 2 years of relevant experience (including airline industry experience if possible)
• Proficient at making and conducting effective presentations
• Familiarity with Ariba procurement processes
• Proficient with Service Now request management and asset management functions
• Proficient at creating Service Now reports
• Familiarity with SAP
• Advanced Excel capabilities
• Proficient at creating process flows with Microsoft Visio

Contract

Forest Park, GA (local only)

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Motion Recruitment is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.