Technical Support Analyst

Job Overview

Join our team as a Technical Support Analyst where you'll play a key role in ensuring smooth IT operations and hardware procurement.

• Coordinate IT hardware procurement and collaborate with external suppliers to streamline processes.
• Communicate project status and operational issues effectively to ensure smooth service delivery.
• Understand and address business and technical requirements for equipment requests.
• Assist suppliers with payment issues and ensure compliance with procurement procedures.
• Collaborate with various teams to enhance service delivery and streamline processes.

• Strong verbal and written communication skills to interact effectively with diverse teams.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Detail‑oriented with exceptional organizational abilities to manage multiple tasks efficiently.
• Ability to prioritize tasks effectively and manage large volumes of work.
• Experience with Service Now platform is advantageous.

• BS or BA degree in Business or Information Technology with relevant industry experience.
• Previous experience in the airline industry is a plus.
• Familiarity with Ariba procurement processes and SAP for effective procurement management.
• Advanced Excel capabilities and experience with Microsoft Visio for creating process flows.

• Seniority level:
  Entry level
• Employment type:
  
  Contract
• Job function:
  Information Technology
• Industries:
  Staffing and Recruiting

At Horizontal, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and can thrive. We encourage applicants from all backgrounds to apply and help us create an environment that celebrates differences.

Once you apply for this position, you may receive a phone call, SMS, or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Referrals increase your chances of interviewing at Horizontal Talent by 2x.