Technical Support Analyst

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• Maintain and communicate operations project status and issues
• Understand business and technical requirements
• Manage IT hardware procurement activities
• Partner with external suppliers, Supply Chain Management, Field Operations Project coordination, and the IT Logistics team to fulfill equipment requests
• Follow procedures to ensure suppliers can be paid for products and services
• Assist suppliers with addressing payment issues
• May perform other duties, as assigned

• High School Diploma, GED or High School Equivalency
• Embrace diverse people, thinking, and styles
• Prioritize safety and security of self and others
• Have a proven record of successfully achieving objectives
• Excellent organizational skills
• Learn quickly and adapt to change
• Perform tasks accurately
• Detail-oriented, resourceful, and a self-starter
• Excellent customer service skills
• Meet deadlines
• Maintain composure in stressful situations
• Exposure to Service Now platform lists, menus, and request management capabilities
• Proficient at managing large volumes of tasks and prioritizing work
• Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Proficient with Microsoft Sharepoint
• Excellent Communication Skills - Communicates verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
• Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual who can present the unvarnished truth in an appropriate and helpful manner, keep confidence, admit mistakes, and not misrepresent him/herself for personal gain
• Teamwork - Works well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defining success in terms of the entire team through mentoring and knowledge transfer
• Technical Expertise - Demonstrates a commitment to increasing knowledge and skills in current technical/functional area, keeps current on technical developments, stays informed about industry practices, and knows how to apply relevant technical processes to appropriate business needs
• Functional Expertise - Demonstrates knowledge of policies, general practices, procedures, etc. relevant for the area in which the individual works
• Interpersonal Skills - Successfully, professionally, and diplomatically interacts with others and develops relationships with people who have varying styles, levels in the organization, and knowledge of IT
• Organizational Agility – Knows how Delta works, how to get things done both through formal channels and the informal network, understands the origin and reasoning behind key policies, practices, and procedures, and understands the Delta culture
• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn’t stop at the first answer
• Solution Oriented - Maintains a positive attitude oriented towards creating solutions and developing new approaches, doesn’t let distractions get in the way, isn’t overwhelmed with problems/issues

• BS or BA degree in Business or Information Technology with two (2) or more years of relevant experience with previous airline industry experience.
• Proficient at making and conducting effective presentations
• Familiarity with Ariba procurement processes
• Proficient with Service Now request management and asset management functions
• Proficient at creating Service Now reports
• Familiarity with SAP
• Proficient with advanced Excel capabilities
• Proficient at creating process flows with Microsoft Visio

Mid-Senior level

Full-time

Other

IT Services and IT Consulting

ACL Digital is proud to be an Equal Employment Opportunity Employer. We are committed to diversity and inclusion regardless of age, race, color, ancestry, religion or creed, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law.