Field Technician - Forest Park, GA

Summary / Objective

Are you seeking a rewarding role with a respected company? Join Opifex‑Synergy where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.

Opifex‑Synergy represents a unique business model in the compact and heavy equipment industry. We offer a diverse range of equipment from leading manufacturers, serving the needs of everyone from large commercial construction firms to local subcontractors and general contractors.

Field Technician manages all on‑site installation, repair, maintenance, and test tasks. They diagnose errors or technical problems and determine proper solutions. They are responsible for the service and customer support during field visits and dispatches.

• Troubleshoots and diagnoses all types of equipment to ensure proper working condition on the job site or in the shop
• Performs routine equipment clean‑up and upkeep as well as safety review and pre‑delivery inspections
• Inspects, diagnoses, repairs, reconditions, and adjusts heavy equipment as required and completes all paperwork on the equipment to which the individual is assigned
• Participate in all training programs directed by Manager
• Bring to the attention of the Service Manager any shop tools, equipment or vehicle that is not in a serviceable condition or unsafe to use
• Maintains tools in good working order per MSHA and OSHA regulations
• Completes basic computer tasks including completing work orders, looking up parts, and communicating via email
• Communicates with coworkers and customers to ensure top quality equipment is always available and customer expectation is exceeded
• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
• Exhibit strong teamwork
• Willing to train and assist other team members with difficult or lengthy repairs

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• High School Diploma or GED
• Extensive knowledge of diesel engines and construction equipment
• Ability to troubleshoot, test, repair, and service technical equipment
• Proven field service experience
• Must have own tools
• Must have a valid driver’s license and acceptable driving record
• Ability to work flexible shifts

Military service will be considered in lieu of education/certification experience as applicable.

None

• Environment is consistent with that of a construction environment and equipment yard
• Outdoor exposure to elements

• Required to travel to various locations for training classes/seminars
• Drive to various vendors to acquire parts for assigned repairs
• Position may require several hours of driving daily to job sites

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. Must be physically able to work in extreme conditions on job sites. Night / Weekend On‑Call work required.

Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. The nature of the position may require changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.

To ensure a secure work environment, we…