Customer Experience Supervisor - Forest Village Park

Customer Experience Supervisor I – Forest Village Park

As the Customer Experience Supervisor, you are accountable for driving profitable sales growth by leading and engaging associates, coaching on customer service, leading training initiatives, and delivering company checkout experience strategies.

• Customer Service & Sales – Act as a role model for the Manager on Duty program, guide customer service activities, greet and assist customers, actively listen to customer issues, and maximize sales and service through efficient staffing and program management.
• Cashier Performance – Train, mentor, and coach cashier associates on checkout procedures, observe compliance, and monitor associate efficiency with POS productivity metrics.
• Line Management and Checkout Standards – Shift resources proactively based on traffic fluctuations, reduce wait times during peak periods, and partner to stock impulse items and manage checkout supplies.
• Human Resources/People Management – Create and monitor open requisitions, coordinate interview processes, schedule orientations and training, and review schedules to optimize resources.
• Performance Standards – Support company shrink and safety initiatives and meet established performance standards for credit, sales, customer service, profit, productivity, and attendance.

• Embraces a Growth Mindset – Proposes and initiates new ideas to improve products and practices, encourages others, and challenges the status quo to motivate change.
• Thinks Critically – Uses business expertise and data to identify problems, develop options, and make fact‑based decisions.
• Demonstrates Leadership – Leads by example, fosters teamwork, provides constructive feedback, and champions a One Team approach.
• Takes Accountability – Delivers excellent customer experiences and builds inclusive relationships across the organization.
• Implements with Excellence – Prioritizes short and long‑term plans, implements projects efficiently, and communicates expectations clearly.
• Drives Results – Act decisively, set aggressive goals, and strives for continuous improvement.

Competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise. Paid holidays provide additional compensation for designated holiday shifts.

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, we offer a broad portfolio of fashion, apparel, home, beauty, and jewelry, along with personal services such as salon, portrait, and optical. Our stores and online platforms serve customers across the U.S. and Puerto Rico, continuing our 120‑year legacy of connecting with customers through shopping and community engagement.

USD $22.00/Hr – USD $27.50/Hr.