Member Experience Supervisor

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

• Weekly Pay: Get paid every weekso that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable
  
  Health Benefits:
  
  Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

* Eligibility requirements vary by position.

Working closely with the Assistant Club Manager of Member Experience, the Member Experience Supervisor is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that they directly manage. Responsible for directly leading the Front End Leads (FELs), Cashiers and Membership Sales Ambassador. Ensures consistent execution of policies and procedures, a positive member service experience, Grand Opening Look Daily (GOLD) standard club conditions, and provides overall leadership and direction within the club.

A key function of the Member Experience Supervisor role is the ability to develop talent, display leadership, and deliver results consistently. The Member Experience Supervisor leads audit compliance efforts, drives collaboration with Business Partners (BPs), and oversees certification, and training to ensure operational excellence.

• Know the business:
  Exhibit strong business acumen through strategic thinking and data-driven decision-making.
• Lead through change:
  Model leadership competencies and act as a champion for growth.
• Communicate effectively:
  Provide teams with the information, direction, and support needed to succeed.
• Build high-performing teams:
  Foster collaboration, provide clear direction, and hold team members accountable.
• Deliver results:
  Set clear expectations, follow up consistently, and drive execution.
• Develops Talent & Team:
  Consistently fosters a culture of growth by actively developing team members through collaboration, coaching, and empowerment. Encourages continuous learning and creates opportunities for others to succeed.
• Display Leadership:
  Demonstrates strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively. Builds inclusive relationships that support a collaborative and respectful team environment.

• Teach, coach, & lead:
  Support team development through training, feedback, and on-the-job coaching. Ensuring learning takes place in the flow of work.
• Drive values-based culture:
  Promote strategic thinking, ethical decision-making, and inclusion.
• Create a safe and collaborative environment:
  Foster open communication and team trust.
• Recognize and retain top talent:
  Celebrate achievements and focus on career growth.
• Guarantee service excellence:
  Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors:
  Greet, Anticipate, Appreciate (GAA);
  Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
• Monitor…