Veterinary Client Service Representative

Veterinary Client Service Representative

Animal Medical Center of Forney is looking for a Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community.

As a Client Service Representative (CSR), you’ll play an important role in pets’ lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSRs are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skilled at basic accounting and cash handling.

• Help strengthen relationships with our clients by greeting them and their pet, helping new clients complete registration and notifying them of expected wait times.
• Educate clients and answer non-medical inquiries.
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
• Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders and reschedule missed appointments.
• Maintain computer records with up-to-date client and patient data, verify each patient entering the hospital.
• Maintain front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
• Ensure financial responsibilities are met. Review charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.
• Be willing to guide, mentor, and support fellow team members.

The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile!

• Front desk customer service/receptionist experience and/or 1 year experience in veterinary reception are required.
• Great communication skills – team oriented with an ability to collaborate and support each other.
• Outstanding multi-tasker.
• Must be able to work rotating weekends and certain holidays.
• Desire to practice empathetic, gold standard medicine benefiting our patients.
• Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
• Have the desire to constantly grow and advance as a valued member!

At Animal Medical Center of Forney, we offer primary care, urgent care, boarding, and daycare for dogs and cats in Forney, Mesquite, Terrell, and Rockwall Communities. We provide dental care, wellness and preventive care, vaccines, diagnostics, rehabilitation, and laser therapy. We treat your pets like valued family members and are committed to providing five-star veterinary care and superior client service throughout the life of your pet.

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and free CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. In our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities, and find support with ease. Support for you is as vital as the support you provide.

• Our vast, diverse, and free library of continuing education courses – Thrive
  
  U.
• Live, virtual interactive workshops to develop valuable leadership skills.
• A program designed to teach you the fundamentals of running a pet hospital.
• Scholarship opportunities and tuition reimbursement.
• Move into any specialty, hospital type, or environment – across the nation.
• Leadership training for a thriving and long career in the veterinary profession.

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to…