Production Crew Chief

Benefits:

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance

Crew Chief – SERVPRO of Mesquite

SERVPRO of Mesquite is looking for an experienced, motivated, and dependable Crew Chief to lead restoration crews on residential and commercial projects.

The Crew Chief is the on-site supervisor and primary leader of the production team. This position is responsible for directing technicians, maintaining production and labor targets, ensuring work is completed according to SERVPRO standards, communicating with customers, and making sure each job is properly documented from start to finish.

Specialized drying techniques and Dry Book training provided.

Key Responsibilities

On-Site Supervision & Leadership

• Serve as the primary supervisor and leader on assigned restoration jobs.
• Direct, instruct, and train Water Technicians throughout the job.
• Assign daily tasks and ensure technicians understand job expectations.
• Lead by example in safety, customer service, production, and professionalism.
• Monitor technician performance and provide coaching when necessary.
• Ensure all work is completed according to company procedures and industry standards.
• Maintain a professional relationship with customers, property owners, and other contractors.
• Communicate job progress, concerns, and changes to management.

Production & Labor Management

• Maintain established labor targets for each project.
• Monitor labor hours and productivity throughout the job.
• Assign technicians efficiently based on workload and job requirements.
• Identify potential labor overruns and communicate concerns to management.
• Keep the crew productive and organized throughout the workday.
• Maximize production while maintaining quality and proper documentation.
• Ensure equipment, materials, and labor are being used efficiently.

Job Quality & Checklists

Crew Chiefs are responsible for ensuring every job is completed properly and meets company expectations.

Responsibilities include:

• Completing required job checklists.
• Verifying that technicians are completing assigned tasks correctly.
• Ensuring proper documentation throughout the project.
• Monitoring moisture levels and drying progress.
• Verifying equipment placement and operation.
• Identifying deficiencies before leaving the job.
• Ensuring jobs are clean, organized, and professionally completed.
• Communicating any issues or additional work requirements to management.

Crew Chief Weekly Bonus Program

Crew Chiefs are eligible for a weekly paid bonus program exclusively for Crew Chiefs.

Bonuses are paid on a competitive performance basis among Crew Chiefs and are designed to reward production, efficiency, quality, and proper job execution.

Weekly bonus categories include:

1. Maximum Equipment Set – Day One

• Properly identify the drying requirements of the job.
• Maximize the appropriate drying equipment placement on the first day.
• Ensure equipment is properly installed, documented, and operating.
• Demonstrate strong understanding of drying requirements and job conditions.

2. Specialty Equipment

• Properly identify when specialty equipment is needed.
• Correctly use and deploy specialty drying and restoration equipment.
• Demonstrate knowledge of advanced equipment and drying techniques.
• Ensure specialty equipment is properly documented and monitored.

3. Contents Blocking

• Properly protect and move contents when required.
• Efficiently block contents to allow proper airflow and drying.
• Maintain organization and minimize unnecessary handling.
• Protect customer property while maintaining production efficiency.

4. Extraction

• Complete water extraction efficiently and thoroughly.
• Maximize extraction before beginning the drying process.
• Use proper extraction equipment and techniques.
• Maintain job quality, documentation, and production…