Guest Services Manager for Fairfield Inn Forrest , Arkansas

Guest Services Manager – Fairfield Inn & Towne Place Suites

Location:

Forrest City, Arkansas

Salary: $40,000 – $42,000 per year

Hotel Equities is seeking a Guest Services Manager to lead the front desk, public spaces, breakfast, and housekeeping teams at Fairfield Inn & Towne Place Suites, ensuring high quality service for our guests.

• Manage front desk, public spaces, breakfast, and housekeeping teams to maintain established operational standards.
• Handle reservations, updates, cancellations; respond to phone calls and emails; enter and update group rooming lists and blocks.
• Improve guest satisfaction through employee development, job engineering, and quality image.
• Field guest complaints, conduct research to develop effective solutions, and negotiate resolutions.
• Assist front desk agents, room attendants, breakfast attendants, laundry staff, and housekeeping with training and execution of duties.
• Work varying schedules to meet the needs of the hospitality industry.
• Perform manager‑on‑duty responsibilities as needed.
• Assist other departments as directed.

• High school diploma or equivalent preferred.
• Guest relations/service experience required; hospitality experience preferred.
• Valid driver’s license required.
• Strong customer service and conflict‑resolution skills.
• Basic math skills for cash handling and register operation.
• Proficiency in reading, speaking, and writing English.
• Ability to use moderately complex computer systems; knowledge of Microsoft Office.

• Sitting (rare). Walking and crawling (frequent). Climbing stairs (occasional). Crouching, bending, stooping (frequent). Reaching, grasping (constant). Pushing/pulling (occasional). Vision (constant). Hearing (constant). Talking (constant). Smelling (occasional). Tasting (rare). Lifting/Carrying up to 50 lbs (frequent). Travel (rare).

• Team‑driven, values‑based culture.
• Medical, dental, and vision coverage.
• Vacation and holiday pay.
• Same‑day pay available.
• Employee assistance program.
• Career growth and manager training program.
• Reduced room rates across portfolio.
• Third‑party perks such as movie tickets and attractions.
• 401(k) with company match.
• Employee discount.
• Flexible schedule.
• Flexible spending account.
• Life insurance.
• Parental leave.
• Referral program.

• Seniority level:
  Entry level.
• Employment type:
  
  Full‑time.
• Job function:
  Other.
• Industry: Hospitality.