Operations Manager Fairfield & TownePlace Forrest , AR

Position: Operations Manager Fairfield & TownePlace Forrest City, AR

Operations Manager Fairfield & Towne Place Forrest City, AR

Hotel Equities is seeking an Operations Manager to oversee Front Office, Housekeeping, Laundry, and F&B operations at the Fairfield Inn and Towne Place Suites in Forrest City, AR.

Base pay range

$40,000.00/yr - $42,000.00/yr

Job Purpose

Plan and manage the hotel’s primary functions—Front Office, Housekeeping, Laundry, and F&B—to achieve guest, employee, corporate, and owner satisfaction while meeting/exceeding financial goals. Responsibilities include short‑ and long‑term planning, day‑to‑day operations, budgeting, marketing planning, and maintaining compliance with SOPs and all applicable laws.

• Manage Human Resources: attract, retain, and motivate staff; hire, train, coach, conduct performance and salary reviews, and resolve personnel issues.
• Develop and implement the annual budget, business/marketing plan, forecasts, and objectives.
• Ensure operational compliance with company programs, local policies, safety regulations, and federal/state/local laws.
• Handle guest complaints to maintain high satisfaction and quality.
• Coordinate emergency procedures and train Departmental Ambassadors for safety and asset protection.
• Promote accident prevention to minimize liabilities.
• Maintain front‑ and back‑house sanitation and safety to protect assets.
• Act as Acting General Manager in the GM’s absence.

Qualifications and Requirements

High School diploma / Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.

This job requires the ability to perform the following:

• Advanced knowledge of hospitality and business management.
• Working knowledge of major hotel areas and skill to integrate and communicate information.
• Analytical skills to improve practices and develop new approaches.
• Decision making within general policies with GM guidance.
• Excellent communication skills with ambassadors and guests.
• Strong spoken and written skills for reports, policies, and procedures.
• Vision for inspection and assessment of the hotel environment.
• Mobility to walk front and back sections of the hotel.

Other

• Passion for people and service.
• Strong communication skills for guest and employee interaction.
• Reading and writing abilities for paperwork and information updates.
• Basic math skills for cash or credit handling.
• Problem‑solving, reasoning, motivation, and training abilities.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Amazing Benefits At A Glance

• Team Driven and Values Based Culture
• Vacation & Holiday Pay
• Same‑day pay available
• Employee Assistance Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Hospitality

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