Front Desk Clerk Fairfield Inn Forrest , Arkansas

Front Desk Clerk for Fairfield Inn Forrest City, Arkansas

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This range is provided by Hotel Equities. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$15.00/hr - $15.50/hr

Hotel Equities, a multi‑award‑winning hotel development and hospitality management company, is currently searching for a remarkable FAIRFIELD INN AND TOWNEPLACE SUITES IN FORREST CITY, ARKANSAS.

Respond in a professional and courteous manner to arriving, departing and in‑house guests by providing accurate and timely information and services. Respond to telephone and in‑person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
• Accept payment for guests’ accounts both at the time of registration and ntain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Promptly respond to and resolve guest complaints.
• Answer telephone promptly and properly, being polite, courteous, and friendly.
• Be friendly, thorough, accurate and efficient in taking reservations, performing check‑ins and check‑outs.
• Assist guests with luggage, provide local area information, handle messages, wake‑up calls, mail, and faxes.
• Assist with laundry/dry cleaning needs and keep guests informed about VIP arrivals.
• Maintain open line of communication with each department and adhere to company standard operating procedures.
• Support other departments in emergency situations and contribute to a safe, sanitized environment.
• Actively sell rooms, including re‑rents and last rooms available, and upsell hotel amenities and outlets.
• Ensure all customers establish credit upon check‑in and comply with cash and inventory control procedures.
• Complete shift closing accurately with appropriate approvals, and maintain a current log book.

• High School diploma / secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
• Ability to speak, read, write and understand the primary language(s) used in the workplace.
• Strong written and verbal communication skills.
• Basic computational and computer skills.
• Extensive knowledge of the hotel, its services and facilities; general knowledge of the city and attractions.
• Must be able to stand and move well‑paced for up to 4 hours a shift and lift up to 20 lbs occasionally.
• Requires manual dexterity, good vision, hearing and listening ability.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Passion for people and service; strong customer‑service orientation.

• Team driven and values‑based culture.
• Same‑day pay available.
• Employee assistance program.
• Reduced room rates throughout the portfolio.
• Third‑party perks (movie tickets, attractions, others).
• Parental leave.
• Referral program.

Part‑time – Entry level.