Operations Specialist

Description

We are seeking a detail-oriented and patient-focused Operations Specialist to join our team. This role is ideal for someone with strong front-end customer service skills. You’ll be the first point of contact for patients, handling a mix of in-person interactions, phone support, and administrative tasks.

• Greet and assist walk-in patients with a focus on CPAP/PAP services
• Perform insurance verification and schedule appointments
• Enter sales orders and patient data accurately into the system
• Assemble PAP products and provide basic product training to patients
• Manage inventory, including putting away stock and tracking supplies
• Handle incoming calls and provide excellent phone-based customer service
• Support reception and general customer service functions
• Collaborate with the on-site PAP Technician and CSR
• Participate in potential on-call rotation after the completion of the contract period (latest shift ends at 8:00 PM, 2x per month)

• 60% Patient-facing (in-person support and training)
• 30% Phone-based support
• 10% Order entry and administrative tasks

• Customer Service
• Operations Specialist
• Operations Coordinator
• Office Manager
• Office Assistant
• Patient Access
• Scheduler
• Insurance Verification

• High school diploma
• 2+ years in customer service or operational support role
• Previous office environment required
• Strong computer and data entry skills
• Excellent communication and phone etiquette
• Experience with insurance verification and scheduling preferred
• Ability to work independently in a slower-paced environment
• Prior experience in a healthcare or DME (Durable Medical Equipment) setting is a plus

This is a Contract to Hire position based out of Fort Atkinson, WI.

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Fort Atkinson, WI.

This position is anticipated to close on Jan 16, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.