Functional Analyst, Site Support

Functional Analyst, Site Support

Company:
Ball Corporation

Location:

Ft. Atkinson, WI, US 53538

Job Category: IT Administration

Req.

Primary purpose of the position:

Responsible for the implementation, performance tuning and recovery procedures for mission critical enterprise systems and supporting infrastructure. Serves as a technical resource in the area of infrastructure administration for complex operating environments. Recommends the configuration and operation of infrastructure hardware, system applications and/or networking. Investigates and analyzes feasibility of requirements and develops detailed specifications. Identifies methods, solutions, and provides support in order to provide a high level of service to the customers in a global environment.

Essential Responsible Areas:

• Administer and support complex environments including core infrastructure tools and technologies.
• Review monitoring, capacity and configuration management of complex technologies, ensuring acceptable performance and adherence to all defined service level agreements.
• Administer systems and/or networking in a large corporate environment with multiple global locations and 15k+ user base.
• Perform all duties within ITIL best practices guidelines for Incident, Change, Request, and Problem.
• Adhere to all security best practices, and governance and compliance laws such as HIPAA, SOX, GDPR, etc.
• Defines detailed specifications, in compliance with the operations architecture (which include infrastructure and security), to solve complex, business problems.
• Tunes the infrastructure operating environment parameters to ensure the efficient use of existing resources.
• Suggests improvements to optimize the current environment with tools for efficient turnaround.
• Performs hands‑on administration tasks including installation of infrastructure management tools, configuration of technical environment, backup configuration and recovery.
• Demonstrates initiative in resolving problems, balancing conflicting requirements in partnership with others.
• Creates and maintains standard operating procedures and other necessary documentation.

Professional & Education Qualification Requirements:

• Broad training in a related field usually acquired through college level education.
• Bachelor degree in relevant field preferred.
• Job related experience for 3+ years minimum. 3+ years administration experience implementing solutions for complex infrastructure systems supporting business processes.
• Experience in driving technology solutions in a large corporate environment with multiple domains and 15k+ user base.
• Proven experience with hands‑on infrastructure administration tasks including implementation of approved standard technologies, daily maintenance and support of production environments, automation of repeatable tasks, troubleshooting, post-mortem of critical incidents, and configuration/support of backup and recovery solutions.

Skills:

• Proven focus in metrics-driven delivery: defining Service Level Agreements (SLAs), monitoring SLAs, enhancing environment to meet SLAs.
• Ability to participate with functional counterparts within the organization and through all stages of planning and development of program objectives; including directing and allocating the department’s resources, timing, etc., needed to assure program(s) completion.
• Must be able to handle sensitive related and proprietary information in a confidential manner.
• This position is based in Fort Atkinson, WI and requires regular in person engagement by…