Retail Customer Service Specialist; Shared

Retail Customer Service Specialist (Shared-Multiple Locations)

Stores:
Store #3285, 1608 Madison Avenue, Fort Atkinson, WI 53538 (Main store);
Store #3259, 1400 Summit Avenue, Oconomowoc, WI 53066 (as needed);
Store #3259, 705 S. Church Street, Watertown WI 53094 (as needed).

Part-Time, Starting Pay: $17.85/hr or based on relevant experience.

Customer Service Specialists work closely with wholesale and retail customers to determine needs, answer questions about Sherwin‑Williams products, recommend solutions, resolve concerns and maintain high quality visual standards. They achieve excellent customer service and meet sales goals.

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.
• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• If internal to Sherwin‑Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal.
• If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position.

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• If internal to Sherwin‑Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal.
• If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position.

• Have at least a High School diploma or GED.
• Have at least one (1) year experience working in a delivery, retail, or customer service position.
• Have previous work experience selling paint and paint related products.
• Have previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Sherwin‑Williams is proud to be an affirmative action, equal employment opportunity, inclusion and diversity supportive employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

VEVRAA federal contractor requesting priority referral of protected veterans.