Telecommunications Lead; Voice)| Fort Belvoir, VA Security Clearance

Position: Telecommunications Lead (Voice)| Fort Belvoir, VA with Security Clearance
Job Summary:

The Telecommunications Lead is responsible for managing and supporting telecommunication systems, including Cisco VoIP, analog systems, and mobile communication devices such as iPhones, iPads, and mobile Wi-Fi. This role involves overseeing service delivery, maintaining technical documentation, leading projects, and ensuring compliance with security and risk management standards.

Key Responsibilities:

* Telecommunications Management:
* Oversee Cisco VoIP and analog phone systems.
* Manage mobile communication devices and related services.
* Maintain and update operational documentation.
* Project & Service Management:
* Lead the implementation of new telecommunication solutions.
* Manage workload distribution and workflow efficiency.
* Assign and track Service Now tickets to ensure timely resolution.
* Technical Expertise & Compliance:
* Maintain expertise in TCP/IP, VLANs, DNS, and DHCP.
* Ensure compliance with relevant security and risk management frameworks.
* Create and maintain technical documents for processes and system functions.
* Leadership &

Collaboration:

* Mentor and guide junior team members.
* Communicate effectively with stakeholders to address telecommunication needs.
* Foster collaboration within the IT team to enhance service delivery. Skills & Abilities:
* Strong analytical and troubleshooting skills.
* Proficiency in Microsoft Word, Excel, and PowerPoint.
* Experience with Service Now and meeting SLA targets.
* Ability to work independently while contributing to a team environment.
* Excellent verbal and written communication skills.

Education & Experience:

* 3-5 years of experience in telecommunications.
* At least 1 year of experience in a supervisory or leadership role.

Certifications:

* Preferred:
DoD 8140/8570 Compliant (e.g., Security+ CE, Telecom certification/Call Manager) or ability to obtain required certifications. Clearance:
* Must possess and maintain a Confidential security clearance.