Kennedy Shelter - Program Director

Overview

Title: Program Director

Level: Director

Department: Fairfax Kennedy Shelter

Reports to: Senior Director of Emergency Shelter

Salary Range: $78,000-$84,000

FLSA Status: Exempt

Location: Fairfax, VA

About Us: Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.

In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)

About the Role:

The Program Director is responsible for overseeing the daily operations of Kennedy emergency shelter for up to 50 single households. Additional service delivery includes program development, Kitchen supervision, and facility maintenance of the following programs:

• Hypothermia Shelter
• Drop-in
• Outreach

Working as part of Shelter House’s Leadership Team, the Program Director develops strategies for accomplishment of organizational and program goals in accordance with agency philosophy and core values. The Program Director is responsible for ensuring that best practices are implemented according to program type. The Director will collaborate with Fairfax County’s Office to Prevent and End Homelessness and non-profit providers serving households to ensure continual progress of the 10 Year Plan to Prevent and End Homelessness.

• Provide leadership, direction, and oversight for the Emergency Shelter, Hypothermia, Drop-in and Outreach.
• Actively participate in CoC meetings to promote interagency collaboration and continual progress of Fairfax County’s 10 Year Plan to Prevent and End Homelessness.
• Provide direct supervision to the Assistant Director of Programs (ADP), Assistant Director of Shelter operations (ADSO), Kitchen Manager, and Custodian. Ensure coverage of all essential duties during staff absences or vacancies, and supervise interns as needed.
• As the supervisor of the ADP, ensure the case management team implements a strengths-based, trauma-informed, solution-focused approach in all program types; support staff in delivering complex case management for cases that demand higher level solutions and provide support in handling mental or physical health crises.
• Support the ADP in ensuring compliance with Fairfax County HMIS requirements; monitor and verify the completion of client records and accuracy of data.
• As the supervisor of the ADSO, ensures the Residential team supports residents using strength-based, trauma-informed, housing focused models and maintains safety and security for shelter residents, as well as maintaining the building and the vehicle(s).
• Support the ADSO in assembling essential personnel to work during safety / weather emergencies; ensure safety and cleaning protocols are followed.
• Ensure that services are implemented in accordance with agency philosophy, best practices, grant and contract requirements and all applicable federal, state and local regulations
• Develop and maintain program specific internal policies, procedures, and workflows - in line with Shelter House policies - taking current contract/funder requirements into account.
• Ensure regular customer satisfaction surveys are conducted according to contract requirements as a method of ongoing program evaluation and incorporate feedback into program design as appropriate.
• Facilitate the client appeals process related to extension requests, discharges, etc.
• Support Data Program staff in ensuring compliance with federal, state and local standard; assist with file audits and record consistency; and prepare other reports for community education, quality assurance, and contractual needs.
• Work with Shelter House Finance Department to ensure efficient and appropriate expenditure of the program budgets and that…