Defense and Government Travel Consultant ; entry level ONSITE Fort Bragg NC
Listed on 2026-01-12
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Defense and Government Travel Consultant I (Entry Level)
Location:
Fort Bragg, NC (2400005S) – On Site
You will serve as a travel consultant for U.S. military and federal government clients, providing outstanding customer service and travel arrangements across all channels.
Key Responsibilities- Create and complete travel arrangements (air, hotel, car, rail).
- Ensure reservations adhere to client standards and preferences.
- Act as a trusted advisor, offering recommendations that enhance the traveler experience.
- Handle basic to moderately complex bookings, including non‑standard itineraries, ticket exchanges, and complex fares.
- Escalate complex bookings to experienced staff.
- Perform both routine and non‑routine work.
- Benefit from comprehensive training and company resources.
We value passion for service excellence and teamwork.
- Languages:
Fluent English (written & spoken), second language a plus. - Detail‑oriented, strong verbal & written communication.
- Basic MS Office proficiency.
- High‑quality customer service mindset.
- Strong teamwork skills.
- Positive, “can‑do” attitude.
- Willingness to learn and grow.
- Optional:
Any travel industry or customer service experience.
- Hands‑on paid training.
- Competitive compensation with shift differentials, referral bonuses, and supplier incentives.
- 3 weeks vacation, 14 paid holidays, 7 sick days per year.
- On‑site and home‑based positions available.
- Flexible full‑time, part‑time, day/night, weekend options.
- Medical, dental, vision.
- Employee discounts and supplier incentives.
- Employee Assistance Program & Resource Groups.
Position requires U.S. citizenship and a successful background investigation. Candidate must be authorized to work in the U.S. and meet government security and privacy requirements.
Equal OpportunityCWT is committed to creating a diverse environment and is an equal‑opportunity employer. All qualified applicants receive consideration regardless of race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status. CWT also provides accommodations for job seekers with disabilities.
Additional InformationPrimary
Location:
Fort Bragg, NC – Office (CWT)
Employment Type:
Standard
Job Family:
Travel Counselors
Scope:
Country
Travel:
No
Shift: Day Job
Organization: & Government
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