Defense and Government​/Travel Consultant Team Leader onsite Bragg NC

Defense and Government/Travel Consultant Team Leader onsite Ft Bragg NC

Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is “yes”, we should talk. Many of the world’s best known and biggest companies and governments around the globe rely on CWT to keep their people connected – anywhere, anytime, anyhow – by providing an efficient, safe and secure business travel experience.

Be at the heart of our business. As a Team Leader, you will provide outstanding leadership and coaching to travel professionals who are dedicated to excellent customer service to defense & government travelers before, during and after their official travels. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

And as part of the Traveler Experience Defense & Government organization, you’ll be at the forefront of providing that exceptional experience.

• Drive change and employee engagement through effective communications
• Use data to monitor counselors’ activity and trends to provide ongoing performance feedback for delivery of excellent customer experience
• Demonstrate your business acumen and leadership
• Coordinate and facilitate basic management approaches for work scheduling, prioritizing, and process execution for day-to-day work

• University degree or equivalent work experience
• 4+ years working in a customer service environment
• Advanced knowledge of GDS (Sabre or Amadeus)
• Travel industry experience/contact center experience preferred
• Genuine passion for high-quality customer service – we care about our customers and it’s important to us that you do too
• Excellent verbal and written communication skills
• Strong team‑working skills
• Expert knowledge of customer service satisfaction requirements
• Willingness to learn and grow!

• Hands‑on paid training
• Competitive compensation – including shift differentials, referral bonuses and supplier incentives
• 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
• Both on‑site and home‑based positions available
• Flexible working options:
  Full‑time, part‑time, nights and weekends
• Medical/dental/vision
• 401(k) match and Health Savings Account contributions
• Employee discounts and supplier incentives
• Employee Assistance Program & Employee Resource Groups

Because this position is directly with our United States Federal Government client, the United States government requires that the successful candidate be a U.S. Citizen. Authorization to work in the U.S. is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including a criminal history and credit record review. To the extent that this position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, then the individual is required to adhere to all government required and/or company mandated information security policies and regulations.

The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.

CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Talent In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

Not Applicable

Full‑time

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