FORSCOM Tech Resource Support Specialist

About the Organization

Yorktown Systems Group, Inc., and its wholly‑owned subsidiaries, are a committed team of dedicated former military and civilian professionals who believe in providing ethical and quality services to Government customers. Our leadership team is composed primarily of Veterans who are now serving in a corporate environment rather than in uniform. Our customer's missions become our own and we are committed to working as a team to achieve success.

Because of the depth and experiences of our corporate leadership, we can assure all our customers that "we will do what we say we can do" and will focus on our customer's missions rather than corporate goals. Our business model is based on a personal commitment from our leaders to maintain contact with our customers to continually and consistently gauge our performance.

Yorktown Systems Group was founded on the idea that providing quality and ethical services with a laser focus on our customer's goals is an effective long‑term business model. Our mission, therefore, is to help our customers meet their requirements and goals.

Summary: Yorktown Systems Group is seeking a highly qualified Technical and Resource Support Specialist to support FORSCOM Language and Culture program that is creative and flexible to meet the unique instruction needs of commanders requiring language and/or culture related capabilities for their personnel. The program's courses/training events do not have rigid Programs of Instruction (POIs) but rather use the Interagency Language Roundtable (ILR) proficiency level descriptions, as well as current theories and teaching methodologies in the fields of Second Language Acquisition (SLA) and Adult & Continuing Education, as a framework for the development of POIs, lesson plans, activities, etc.

• Support includes being prepared to be on ground to support units with the appropriate level of knowledge/expertise/tools and providing guidance/assistance to FORSCOM units to ensure continuity of effort.
• Provide customer service, administrative support, and resource/facilities functions.
• Provide support to staff and instructors with such administrative functions as copying support, typing, duplication of classroom materials such as audio and video tapes, training aids and classroom set up and tear down, arranging for supplies, training aid support and other tasks of this nature.
• Schedule facilities and distance learning delivery to include monitoring the use of the computer lab/language lab.
• Control and maintain an extensive inventory of materials, publications and equipment.
• Generate reports on attendance, inventories, scheduling, etc.
• Provide expertise in commonly applied automation and information systems operating principles. Excepting NEC networks, the Contractor shall administer the Local Area Network for each location that they are assigned. This includes ensuring that all information systems comply with upgrades, backups, and security requirements mandated by the local NEC.
• Install and configure internal and external in‑out devices such as scanners, printers, and keyboards.
• Provide expertise in Automated Visual (AV) technologies, general multi‑media equipment, interactive whiteboards and touchscreens, language lab equipment, CD burners, scanners, satellite communications equipment, digital cameras and digital video cameras, video capture software and hardware utilities and sound recording equipment and software, etc.
• Provide expertise in the installation and use of typical office software, such as the MS Office suite of products, data management program, educational and foreign language software; particularly experience with installation and use of foreign fonts.
• Provide expertise in managing and maintaining a web site, using current HTML‑based authoring tools. Configures and manages language learning telecommunications links comprised of satellite television broadcasts, teleconferencing, video conferencing and Internet distance learning program.

• Expertise in commonly applied automation and information systems operating principles. Practical working knowledge of computer systems,…