Thrift Store Manager

Join to apply for the Thrift Store Manager role at Armed Services YMCA National Headquarters
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Reports to:

Executive Director

Position Objective:
To manage and oversee the operations and administration of the Armed Services YMCA Thrift Shop on Fort Bragg under the supervision and direction of the Executive Director of The Armed Services YMCA.

The Manager agrees to perform (but is not limited) to the following duties.

• Ensure all federal and state certifications, licenses, insurance, building codes, safety audits, installation revalidations, SOP updates, financial and business accounts are established and maintained as required.
• Ensure the thrift store and its programs are up to date and posted properly within the shop, via email, installation events, briefings, social media, and community activities.

• Ensure employees understand and adhere to Standard Operating Procedures, policies, guidelines, and the Armed Services YMCA employee handbook and code of conduct.
• Work with HR to ensure all employees go through the approved hiring process, complete paperwork, and complete onboarding steps.
• Conduct and document staff meetings, performance evaluations, reviews, interviews, and employment terminations in coordination with the Executive Director.
• Organize employee functions and events, including periodic appreciation luncheons, board meetings, and other events.

• Coordinate all volunteer operations and recruitment, ensure volunteers are onboarded through ASYMCA onboarding, and work with volunteers to track and approve volunteer hours.
• May organize volunteer appreciation luncheons and events, coordinate with the Volunteers Organization(s) Point of Contact/Community Service Officers for hours, award submissions, and volunteer positions, and provide statements of completion of hours upon request.

• Ensure fire safety inspections are conducted monthly and annually as set by the Fire Inspector; observe security monitors and issue public announcements when necessary.
• Manage POS software, computers, and all vendor logins.
• Work alongside the Executive Director on monthly budgeting and reporting.
• Preserve integrity of building access, maintain key control, ensure the building and warehouse are secure at the end of each business day, record each key issued in a Key Log, and have those entrusted with keys sign for them.

• Perform daily administrative duties including answering phones, managing social media, inputting data, updating instructions and information, making copies, using the computer, operating Microsoft Office and other software, and filing.

• Oversee all aspects of financial management, ensuring proper control and accountability of all monies, including banking, in-store cash, and credit cards; ensure daily credit deposits and cash deposits are recorded in bank reconciliation and perform cash register corrections and voids.
• Ensure end‑of‑day paperwork is completed by printing reports, balancing cash, and preparing bank deposits; act as a bank courier as needed.
• Perform and document internal reviews on petty cash funds, cash register funds, and bank reconciliation monthly.

• Procure all supplies and equipment for day‑to‑day business functions; maintain a list of all store electronics to prevent loss, theft, waste or destruction; coordinate repairs and maintenance of electronic equipment.
• Coordinate with Director of Public Works for all maintenance, repairs, utilities, environmental and disposal management, and natural and cultural resources; submit work orders and non‑urgent maintenance orders; register and attend DPW training classes as needed.
• Engage in daily customer interactions and services, in person, by phone and email; lead and resolve customer inquiries, comments, and complaints; notify the Executive Director of any issues pertaining to customers, employees, volunteers, or operational concerns.

• Must be a DOD  or have the ability to access…