End User Computer Technician

Overview

End User Computer Technician role at The Exchange
.

Location:

Fort Campbell North, KY

• Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data, processes and services.
• Monitors various computing systems for performance; identifies, documents and troubleshoots routine and non-routine performance events.
• Repairs and upgrades IT operating equipment and software as directed; updates the associated documentation. Tests new SOPs and elevates incorrect procedures for revision or correction.
• Responds to telephone calls and email requests for assistance with IT operations which may include providing after hours support.
• Uses the IT problem management database to research known problems. Assists with maintaining IT computing equipment to meet established life cycle plans.
• May provide training to end-users in new IT technical features and solutions to problems.
• Performs other duties as assigned.

• Three years computer technical support.
• Or Bachelor's degree and one year experience in computer technical support.
• Bachelor's degree - Preferred
• Major/Minor - Business Administration - Preferred
• Major/Minor - Information Technology - Preferred
• CISCO CERTIFIED NETWORKING TECH - Preferred

• Work Schedule – Onsite
• PCS Not Authorized/LSP Not Authorized

$46,937.00

• Onsite; 24x7 support environment requiring shift work, on call, and/or after hours project work which may include holidays and weekends.
• IT environment is dynamic with evolving requirements and quick solutions.
• There may be extensive TDY associated with this IT work.

Management

1

• Information Technology

• Retail

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