Field Service Representative; FSR

2 positions
Full Time – Contract
Remote in CONUS; ON-SITE OCONUS – Supporting US Army Program
Travel:
Up to 60% OCONUS & CONUS - AOR for Travel - ARCENT

Founded in 2007, Atkinson Aeronautics & Technology is a Service-Disabled, Veteran-Owned Small Business (SDVOSB) that is ISO compliant. We offer a broad range of technical services and aviation operations and specialize in ITAR-compliant technology services, course development, training, simulation sales and services, and technical support to Department of Defense customers.

Atkinson Aeronautics & Technology is seeking an experienced Army Field Service Representative (FSR) to support an Electronic Warfare (EW) pod Research and Development (R&D) program supporting activities in CONUS and OCONUS. Ideal candidate is located in West Coast.

The FSR will serve as an Electronic Warfare (EW) and Electromagnetic Spectrum Operations (EMSO) subject matter expert supporting the development, integration, testing, fielding, training, and operational employment of an advanced EW pod capability.

This position will work closely with U.S. Army operational personnel, Government program representatives, engineers, developers, test organizations, and other stakeholders to provide operational feedback and ensure the capability meets Army mission requirements.

A primary responsibility of the position will be providing hands-on technical and operational training on the EW pod to Army personnel at CONUS and OCONUS locations. The FSR will also support R&D, system demonstrations, operational assessments, exercises, testing, troubleshooting, and field-support activities.

The position is primarily remote when not traveling and requires extensive travel throughout the United States and overseas (ARCENT AOR)

• Serve as an EW/EMSO Field Service Representative and Subject Matter Expert supporting an advanced Army EW pod R&D program.
• Provide operational and technical expertise regarding Electronic Warfare (EW), Electromagnetic Spectrum Operations (EMSO), and electromagnetic spectrum-dependent operations.
• Support the development, integration, testing, evaluation, fielding, and operational employment of the EW pod.
• Provide hands-on operator and technical training on the EW pod to U.S. Army personnel at CONUS and OCONUS locations.
• Develop, update, and deliver training materials, operator instruction, technical presentations, demonstrations, and other training products.
• Support system demonstrations, test events, operational assessments, Army exercises, fielding activities, and other program events.
• Provide feedback to engineers and developers based on operational experience, Army user requirements, system performance, and lessons learned from field activities.
• Serve as a liaison between Army operators, Government program personnel, engineers, developers, test personnel, and other program stakeholders.
• Assist users with system setup, operation, configuration, troubleshooting, maintenance, and employment of the EW pod.
• Support troubleshooting of hardware, software, integration, communications, and operational issues associated with the system.
• Evaluate system performance during testing, exercises, demonstrations, and operational use and document observations and recommendations.
• Assist with the development and refinement of tactics, techniques, procedures, training concepts, and operational employment recommendations associated with the EW capability.
• Collect and communicate operator feedback, technical discrepancies, system performance information, and lessons learned to Government and engineering teams.
• Support system…