Part Time - Front Desk Agent - ZYSOA

Front Desk Agent (Part Time) – ZYSOA – IHG Hotels & Resorts

Join to apply for the Part Time - Front Desk Agent - ZYSOA role at IHG Hotels & Resorts
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As a Front Desk Agent, you will be the first point of contact for guests, responsible for creating a welcoming atmosphere, managing transactions, and anticipating guest needs to ensure a friction‑free stay.

• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up‑selling opportunities, and provide information on ways to improve their stay.
• Handle cash and credit transactions.
• Swiftly check guests in and out – take IDs, hand out room keys, and manage safety deposit boxes.
• Record and act on guest preferences, requests, questions, and concerns.
• Serve as a trusted contact for guests, including handling bill issues and providing local knowledge; involve management when necessary.
• Follow safety procedures, report incidents, and wear required protective gear.
• Maintain a professional appearance as a brand ambassador.
• Stay informed on daily events and activities.
• Assist with ad‑hoc duties when colleagues need support.

• High school diploma or equivalent; college degree is a bonus.
• At least one year of experience in a front‑desk or guest‑service position.
• Fluency in the local language; additional language skills are valued.
• Strong communication and problem‑solving skills.
• Basic math, reading, writing, and computer literacy.
• Physical ability to lift, push, and pull up to 50 lbs (23 kg) and perform bending and kneeling tasks.
• Flexibility to work varying shifts, including nights, weekends, evenings, and public holidays.

• Hourly pay range: $15.16 to $25.00.
• Room discount and comprehensive training.
• Paid time off, medical, dental, vision, and 401(k) plans.
• Eligible employees receive additional benefit details upon hire.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We provide equal employment opportunities to applicants and employees without regard to an individual's race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law. We are committed to promoting a culture of inclusion where everyone feels safe, respected, and valued.