Client Success Manager

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OTM, an award-winning growth strategy and marketing agency, is seeking an experienced

Client Success Managerto join our team.

But here’s the thing: we’re not your typical marketing agency.

We are amarketing and sales consultancy.That means we’re obsessed with business outcomes.Every marketing tactic, every campaign, every project we implement for our clients is tied directly to measurable results. Our work is highly consultative, rooted in strategy, and executed with precision. We partner deeply with our clients to identify opportunities, solve problems, and deliver marketing initiatives that move the needle.

As a Client Success Manager, you won’t just manage accounts: you’ll be a trusted business advisor, a strategic thinker, and the driving force ensuring that our clients see the business impact of every project we deliver.You’ll need to be just as comfortable leading a strategic discussion about revenue growth as you are overseeing the timeline and budget for a website launch or integrated campaign.

You must also be ready toreport results — good or bad — with clarity, context, and confidence, helping clients see both progress and opportunities for improvement.

This is a hybrid role based out of our Downtown Fort Collins office, with the flexibility to work remotely part of the time. Our clientele focus is in the B2B, Housing, Medical, and Automotive space. Experience in any of these sectors is preferred.

Responsibilities

• Driveclient success and retentionby building relationships rooted in care, curiosity, and strategic insight
• Serve as thebridge between big-picture strategy and tactical execution, ensuring all projects deliver measurable business value
• Conduct deep analyses of client business operations touncover opportunitiesfor overall account improvement and growth
• Report data and outcomes to clientsconsistently, providing transparent, thoughtful insights — even when results are down — and recommending actionable next steps
• Managemultiple client accounts, projects, and prioritiessimultaneously with responsiveness, efficiency, and grace under pressure
• Applymental models, frameworks, systems thinking, and second-order thinkingto anticipate challenges and uncover hidden opportunities
• Overseetimeline and budget managementfor multiple marketing and sales projects, ensuring on-time and on-budget delivery
• Leadproject management, from scoping and building projects to managing finances and resource allocation
• Work closely with teamsto implement solutions — from marketing campaigns to sales enablement initiatives — and ensure they deliver on promised outcomes
• Demonstrate creativeproblem-solving and grit, rising to the occasion when challenges arise and finding solutions that move work forward
• Monitor results, measure impact, and continually optimizestrategies for sustained success

Role Requirements

• 8+ years of professional experience with proven success in relationship management, business strategy, marketing, communication, or related fields
• Strong business acumen with the ability to connect marketing and sales tactics directly to business outcomes
• Expertise in timeline and budget management, project building, and financial tracking for client work (note: administrative project management support is provided to all CSMs)
• Exceptional multitasking ability and a track record of timely client communication (measured in hours, not days)
• Advanced strategic thinking skills, including pattern recognition, systems thinking, second-order thinking, and problem-solving grit
• Excellent communication and presentation skills, with the confidence to defend a strategic point of view
• Must be comfortable leveraging technology, including AI, to solve problems and build efficiency in overall client management

Bonus Skills:

• Tech-savvy, with the ability to quickly learn and leverage new tools
• Marketing-savvy with a strong grasp of integrated marketing strategies and project execution
• Skilled in creative problem-solving for dynamic business challenges
• Experience with B2B Professional Services, Automotive, Housing, or…