Technical Support Engineer III - Storage

Overview

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Job Description:
Technical Support Engineer III - Storage

VMware Cloud Foundation (VCF) Division Overview

The VMware Cloud Foundation Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner. With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud. Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few of the benefits from having a private cloud infrastructure powered by VMware Cloud Foundation.

Together, our bold group of technology professionals with diverse backgrounds – spanning engineering, products, marketing, partners, professional services, and global support services – is focusing on what can be for the largest enterprises, governments, financial services, healthcare, manufacturing and educational institutions of the world.

The Elevator Pitch:
Why will you enjoy this new opportunity?

Do the words ISCSI, Fabric, SAN, NVMe, IOPS and Arrays catch your attention? Do you thrive on learning new Storage Technologies and expanding your existing storage technology expertise? What about solving storage issues from simple to highly complex? Are you a natural collaborator that craves working with enthusiastic, creative, customer focused teams that support the world's leading edge software spanning every imaginable industry across globe?

Storage Technical Support Engineers (TSEs) are the lifeblood of Global Support, passionate about helping Broadcom customers and committed to solving their most complicated issues in a timely fashion. As a Senior Technical Support Engineer, you are the trusted ally of our global customers and the expert they turn to for troubleshooting, diagnosis, and resolution. Our Technical Support Engineers are the “face” of Broadcom to IT professionals world-wide.

When you join Broadcom as a Storage Senior Technical Support Engineer, you will learn and support our latest technology, provide mentoring to new engineers, receive mentoring from Tech Leads and become eligible for performance bonuses. Storage TSEs who deliver outstanding customer satisfaction are well-positioned for future career growth opportunities across various disciplines.

What are the performance outcomes over the first 6 months you will work toward completing?

As a Technical Support Engineer III, you will expand your storage knowledge and partner with customers to troubleshoot and resolve storage challenges. You will undergo a substantial skills development training program focused on our Storage product, tools and processes. After an 8-week onboarding program that includes technical, process and soft-skills training, you will shadow and collaborate with fellow Senior TSEs to learn the skills and habits necessary to deliver unparalleled customer experiences.

Within 12 weeks, you will begin engaging directly with Broadcom global customers and partnering with them to resolve critical issues. To be successful, you must be a motivated self-starter and resourceful learner with prior storage administration or storage support experience, strong customer interaction and problem-solving skills, and the ability to prioritize multiple requests and work assignments. If you are eager to learn about our latest technologies, work with a top team of support engineers, and gain storage virtualization knowledge to help Broadcom’s customers, this opportunity is for you.

What type of work will you be doing? What assignments, requirements or skills will you be performing on a regular basis?

Our Technical Support Engineers are trusted advisors and experts that Broadcom customers seek out when they have a…