Technical Product Support Specialist

Base pay range

$25.00/hr - $30.00/hr

2 year contract with extensions and potential permanent conversion Benefits included on contract

We are seeking a highly skilled Field Technical Product Support Specialist to provide expert technical assistance for a fortune 100 company's products. This role involves hands‑on support, troubleshooting, and collaboration with engineering teams to ensure optimal product performance and customer satisfaction. This role pays up to $30/hr.

• Deliver technical support for our products, including installation, configuration, troubleshooting, and repair of software and firmware‑enabled hardware.
• Diagnose and triage complex technical issues both on‑site and remotely
  , using diagnostic tools and advanced problem‑solving techniques.
• Provide user‑facing support for pre‑release products
  , addressing user‑reported issues and offering actionable recommendations to improve user experience.
• Document all service interactions, including issues, resolutions, and customer feedback, in the Jira issue tracking system
  .
• Collaborate with engineering and product development teams to share insights and contribute to product enhancements.
• Maintain professional communication with business partners and stakeholders.
• Ensure compliance with safety regulations and maintain a safe work environment at all times.
• Travel to company sites as needed, including overnight stays and occasional international travel
  .

• Strong technical background in hardware and software troubleshooting.
• Experience with diagnostic tools and issue tracking systems (e.g., Jira).
• Excellent communication and problem‑solving skills.
• Ability to work independently and collaboratively in dynamic environments.
• Willingness to travel as required.

Seniority level:
Associate

Employment type:

Full‑time
Job function:
Other
Industries:
Computers and Electronics Manufacturing

Location:

Fort Collins, CO
Travel:
Up to 4x a week onsite, overnight stays, occasional international travel

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