Application Administrator

Overview

Otter Products is hiring for an Application Administrator to join our IT team in Fort Collins, CO. This role will work a hybrid schedule.

The Application Administrator uses relevant work experience to supports and enables the business through day-to- day administration and user support of Service Now. This individual partners extensively with our internal customers across the business, within IT, as well as with third party hosting partners and external consultants, while monitoring system performance and usage to maintain security and reliability. The Application Administrator coordinates new software releases, fixes and upgrades with technical teams and users and recommends new features or changes to configuration/ workflows based on user feedback.

About Otter Products

At Otter Products, we protect what’s important. From our founder’s garage in 1998 to the global technology leader we are today, Otter Products continues to drive growth through innovation and sense of purpose.

Through our industry-leading brands – Otter Box and Otter Cares – we provide our partners and customers the number one selling and most trusted products in our categories.

Our commitment to excellence and our philanthropic spirit is the foundation on which we foster our partner relationships, allowing us to grow and to give - together.

By way of our charitable arm, the Otter Cares Foundation, we support our communities and invest in the future through education that inspires kids to change the world.

Our founder’s core values are still at the heart of everything we do. We measure our success not just by business results, but by our ability to give back to our communities and strengthen opportunities for all.

To learn more, visit

Responsibilities

Ensures the reliable performance of the specific system assigned

Troubleshoots and resolves any related hardware, software, user access or other problems

Key participant in any issue or outage analysis and resolution, in conjunction with support team, third party hosting provider, and consultants

Monitors system performance and usage to maintain security and reliability

Where applicable, monitors and manages application costs including licenses, consulting, and hosting costs

Coordinates new software releases, fixes and upgrades with technical teams and users

Recommends new features or changes to configuration/ workflows based on user feedback

Participates in projects to gather user requirements, design, configure, test and implement system specific changes

Works with the other Application Administrators to learn complex tasks

While a highly self-directed Otter will thrive, they will be occasionally directed in several aspects of the work by the other, more experienced Administrators Planned and unplanned evening and weekend work is required

Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment

Other duties as assigned

Qualifications

Bachelor’s degree in IT-related field of study required. Experience in lieu of degree may be considered

Minimum of three years of related experience required.

Experience working with Service Now required.

EEO

Otter Products, LLC is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, national origin, disability, veteran status, or any other characteristic or status protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair…