Sr IT Site Support Specialist

Some people say it’s like working in the best of two worlds. We operate like an agile, growing, small company – you can see your work make a difference to the company every day. Things move quickly and you can see and feel it. At the same time, we’re a global company founded in 1981 and have been publicly traded for more than 28 years.

We have a strong cash position, deep trust and partnership with leading customers, a global best-in-class operations capability, and a proven leadership team. We have a track record and resources to make things happen both organically and inorganically. Being part of a nimble company with a solid foundation attracts team members that are capable, driven and like a challenge. Our employees collaborate and know how to have fun inventing, working, building and winning together.

At our core, we are Advanced Energy – powering the future, together.

Advanced Energy is seeking a SR IT Site Support Specialist who will be responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure. Troubleshoots escalated server, software and hardware issues. The specialist recommends, schedules, and implements system hardware and/or software upgrades or repairs.

• Performs day-to-day desktop/laptop and network administration duties to include installing, configuring, and troubleshooting desktop systems, printers, and peripherals in mixed Microsoft Windows environment
• Maintain passwords, data integrity, and file system security for the desktop environment
• Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
• Configure wireless devices for connectivity to corporate exchange email.
• Works on software installation, update, and configuration as directed by ticketing system and Help Desk Supervisor and Manager
• Works independently on imaging, configuration, and placement of new PCs
• Assists in maintaining and updating support information such as the PC Support Queue, PC inventory, Assets, PC loaners, etc. as directed by Help Desk Supervisor
• Maintain phone systems
• Conduct training designed to educate computer users about basic and specialized applications throughout the organization
• Works with Help Desk Manager and Helpdesk Outsourcer to determine daily/weekly priorities and to troubleshoot advanced technical problems
• Tests new software and operating systems and makes recommendations on deployments
• Participate in projects to improve the end user computing experience
• Directs advanced technical problems to the appropriate resource when necessary
• Be responsible for after-hours support

• Location:
  
  Onsite in Fort Collins, CO
• Environment:
  Standard office environment; spends majority of the day moving throughout local buildings and helping users with PC problems at the user’s desk
• Required to lift 40 lbs. repeatedly throughout the day
• Overtime may be required at times, including evening work, on-call weekends, and additional project hours
• Must reside within approximately one hour of office location to provide adequate daily coverage and/or emergency IT service

• Knowledge of PC hardware and peripherals
• Advance knowledge of Windows 10, and TCP/IP networking
• Proficiency in Active Directory, Office 365, networking concepts, anti-virus and security tools and PC hardware and software troubleshooting skills
• Excellent interpersonal, communication and organization skills
• Ability to work independently and communicate effectively with users and coworkers
• Strong project management skills, ability to set priorities and meet deadlines with flexibility
• Problem solving – the individual identifies and resolves…