Technician II, Client Services

POSITION TITLE: Technician II, Client Services (Full-Time Regular) (Classified)
REQUISITION #: req
8670
DEPARTMENT: Information Technology
LOCATION: 215 OFFICE BLDG
BENEFIT CATEGORY: Classified (Non-CBU) Classified Employee Benefit Highlights
EMPLOYMENT TYPE: Full-Time Regular
FLSA STATUS: Non-Exempt
ANNUAL SALARY RANGE: $50,505. (Salaries are paid biweekly)
ANNUAL ANTICIPATED HIRING RANGE: $50,000.00 - $55,000.00 (Salaries are paid biweekly)
SELECTION PROCESS: Final date to receive applications is 11:59 p.m. MT on 11/14/2026
. At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews.

Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.

• Background check (Background checks are considered in relation to the responsibilities and requirements of the position)

While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

Why Work For  theCity of Fort Collins?

• Medical, dental, vision (for self, spouse, domestic partner, children) –eligibleonthe 1st of the month following date of hire
• Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
• Retirement + company contributions – after 6 month probation period and immediate vesting
• Flexible spending:
  Medical expenses FSA, dependent FSAor both
• Employee Assistance Program: counseling, legal,financial assistance
• Life insurance, short-term and long-term disability
• Wellness program, workout facilities
• Employee/family onsite health clinic
• Learning and development opportunities at all levels in the organization with opportunities for career mobility
• Collaborative work environment

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

The Technician II in Service Delivery is at the forefront of our organization, serving as the first point of contact for our colleges and customers. A friendly demeanor and excellent communication skills will play a crucial role in providing top-tier assistance and technical expertise. Whether it's resolving software issues, troubleshooting hardware problems, or guiding users through complex technical challenges, the employee in this position is the hero our clients turn to.

• Delivers exceptional customer service using communication skills as a first point of contact for IT related requests for service and support.
• Provides technical and hands-on skills to facilitate and/or complete installations and/or upgrades to enterprise City applications, operating systems, and hardware.
• Troubleshoots, diagnoses, and works with senior technical staff to resolve operating system as well as enterprise application issues.
• Performs hardware setup, installation,…