Community Branch Leader

We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures.

At Canvas, we’re dedicated to transforming financial services from the inside out.

Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment.

At Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people:

• Seriously good benefits
  :
  Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get up to a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans. (That includes cars and houses!) The starting pay range for this position is $67,338.67-$84,179.28/annual, and final pay rate will be determined based on experience, education, skills, and internal equity factors.
  
  Canvas benefits include:
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• May be eligible for incentives or discretionary bonus based on results

The Community Branch Leader champions the Canvas Credit Union vision pillars to include being known for our heart, our people, our ease of use, being a leader in our communities and ensuring our branch is a household name in the communities in which we serve.

Community Branch Leaders are accountable for service and sales behaviors, operational integrity of the branch, and coaching and developing their team. They are responsible for maintaining a highly motivated, well-trained sales team to provide unparalleled member experience and to ultimately help our members afford life. They represent the credit union in the community with focused efforts on building and maintaining strong relationships and increasing community opportunities for Canvas Credit Union.

This position will typically oversee the middle size and moderately busiest branches in the credit union network based on various factors including staff size, transaction and production volume, and membership base.

• Responsible for consistently exceeding member expectations, operational effectiveness, branch productivity.
• Lead the branch in consistently achieving/exceeding sales and growth goals, while communicating goals and strategies daily.
• Evaluate, develop, motivate, provide continuous feedback, and train branch team members, coach team in sales and service activities.
• Ensure branch team members have strong product and process knowledge. Demonstrate the ability to develop and coach a highly knowledgeable team to support the discovery of a wide variety of member life stages and needs.
• Responsible for all management functions including but not limited to hiring, training, performance management, scheduling, cross‑training, staff development, & manage branch losses.
• Communicate changes & build teamwork and cooperation within the branch and throughout the credit union.
• Model exceptional member service behaviors and stand shoulder to shoulder with our branch team members to ensure they do as well.
• Be a visible and engaged presence in the community. Promote the credit union and build relationships through active participation in community. Ensure team members partner in community engagement initiatives by committing to meet personal and staff volunteer allotment.
• Maintain thorough knowledge of branch operations, lending processes, and security and fraud procedures. Serve as a branch-wide source of knowledge on credit union operating procedures in order to provide necessary support to branch staff.
• Follow all safety and security guidelines to properly safeguard team members, members, and credit union assets.
• Manage losses and other risk issues and ensure financial losses are within acceptable guidelines. Minimal operational errors (cash differences, check differences, GL outages, etc.)
• S…