Community Manager

POSITION DESCRIPTION

TITLE:

Community Manager

DEPARTMENT:

Sales

REPORTS TO:

Director of Multifamily Investments

FLSA:

Exempt

WORK SCHEDULE:

Full Time

Pay:

$70,000- $75,000

TRAVEL REQUIRED:

Yes, 10%

LOCATION:

CO On-site

MANAGEMENT:

Yes

EEO:

First/Mid Offs & Mgrs.

JOB FAMILY:

First/Mid Offs & Mgrs.

A Little About Us:

Richmark Property Management is a family-owned Company dedicated to the execution of quality projects and initiatives that enhance communities. We strive to fulfill and live out our mission in everything we do: to elevate the property management experience by prioritizing authentic relationships and delivering the best resident experience possible.

About Your Role:

This is a hands-on, full-time position with day-to-day duties that include possessing a thorough understanding of all property operations, including leasing/marketing, customer service, maintenance procedures, administrative duties, and financial management. The Community Managers role is to coordinate and manage all persons, activities, and resources on the property in order to ensure that property residents have the best possible experience. It is the Community Managers responsibility to ensure the successful accomplishment of all fiscal and physical goals set for the property.

Essential Duties and Major Responsibilities:

Property and Resident Management:

• Walk all common areas daily to ensure they are clean and well-maintained.
• Leads, mentors, and directs on-site staff to ensure all of the propertys operational goals are achieved.
• Ensures that all team members present a professional appearance and follow established dress codes, including wearing provided uniforms and name badges as required.
• Provides exceptional customer service to residents by quickly responding to all complaints, questions, and requests, rushing forward to address and resolve all issues.
• Directs maintenance team to ensure that all service requests are answered timely and resolved satisfactorily, grounds are well-maintained, and unit turns are accomplished quickly and efficiently.
• In conjunction the with Maintenance Lead, assures that the make ready board (located within the property management software) is always up to date and maintained in real time.
• Verifies that all make ready units are walked by a member of the leasing team upon completion and that all units meet expected standards.
• Maintains occupancy to meet/exceed budgeted expectations and suggests rent growth opportunities.
• Ensures that renewal offers are delivered timely and works with staff to bolster resident retention.
• Oversees collection of rent, ensures that late fees are collected, and evictions are filed on schedule.
• Attends court proceedings for collections/evictions, as necessary.
• Conducts regular property inspections, ensuring that all physical aspects of the property meet established standards at all times.

Team Leadership:

• Starts each day with a quick staff meeting, setting daily expectations for all team members.
• Works with staff members to build their skill sets and improve their abilities, always helping team members to grow and develop professionally.
• Manages time of all staff members to ensure that all required reporting is completed on time.
• Enthusiastically embraces the company culture, provides a supportive environment for training and growth, demonstrates our drive to maintain the highest of standards, and provides the tools necessary for success.

Market and Strategic/Business Support:

• Strives to stay ahead of competition by possessing a thorough understanding of the local market; draws attention to trends that will impact occupancy and pricing.
• Ensures that competition research is completed as required.
• Provides input into the development of annual budgets.
• Actively manages operational finances, controlling spending to budget.
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
• Manages vendors, ensuring that all work is performed timely, is completed well, and is paid quickly.
• Assist with other duties as assigned.

Education:

• High school diploma or…