Operations Manager

Operations Manager

Operations Manager role at SERVPRO Team JEFFRIES in Fort Collins.

Pay Range: $100,000 - $110,000 + Bonus Opportunities.

• 401(k)
• Bonus based on performance
• Company car
• Health insurance

• Weekly pay
• Paid IICRC certification and training
• Company iPad, company phone, company credit card and vehicle
• PTO, Sick Pay, Paid Holidays, 401(k)
• Medical, Vision, Dental, Life Insurance
• Working with one of SERVPRO’s largest and best franchises

• Manage production operations, ensuring jobs are completed according to SERVPRO production processes and procedures. Manage all aspects of Franchise production.
• Keep the Regional Operations Manager updated on production.
• Manage and improve customer satisfaction, including the resolution of customer complaints.
• Full P‑N‑L responsibilities.
• Manage daily activities of the operations team, evaluate job estimates to ensure all services are captured accurately, and oversee and verify accuracy of job estimates, increasing profit margin.
• Ensure effective job scheduling of jobs, staff, vehicles, and equipment; oversee completion of work orders; confirm daily documentation of work, ensuring all files are accurate and complete.
• Manage production staff as necessary; assume role of estimator, production manager, or construction project manager as needed.
• Develop and maintain a group of qualified subcontractors and material suppliers; ensure complete customer satisfaction.
• Provide training for teams on equipment, product and safety processes (OSHA) and customer service.
• Assist in the hiring and retention of production staff.
• Review and sign off on estimate and job files.
• Overall responsibility in ensuring the facility runs smoothly, vehicles are in good working condition, and product and inventory are well stocked and up to date.
• Report directly to the Regional Operations Manager.

• 10 years of increasingly responsible duties within the Restoration Industry.
• IICRC Certifications preferred.
• Supervisory experience required.
• Associate’s or Bachelor’s degree preferred.
• Proficient in delegation while maintaining control over branch.
• Aptitude in conflict management and business negotiations.
• Industry specific knowledge.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Management and Manufacturing

Industries:
Facilities Services

Each SERVPRO® Franchise is independently owned and operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws.

All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.