Director, Inside Sales & Customer Service

Imagine yourself... Doing meaningful work that makes an everyday impact on the world around you. Owning your ambition and fueling your career growth. Leading a global team that’s transforming how customers experience our business. It’s possible with a role at Ott, where you’ll have the chance to shape the future of your career—and the future of our planet. At Ott, a Veralto company, you’ll help protect the world’s water resources with trusted, decision-ready intelligence.

Join a team delivering decision-ready intelligence that helps customers manage water with clarity and confidence—from one site to global networks. As part of Ott and the broader Veralto network, you’ll do work that matters—helping deliver solutions with real-world impact while building your skills and growing your career.

• Professional onboarding and training options
• Career coaching and development opportunities
• Day 1 Health, dental, vision and 401(k) with company match!
• Global leadership exposure and the opportunity to lead an international team
• High-impact role with direct influence on commercial strategy and customer experience
• Purpose-driven work supporting the future of water resource management

Reporting to the VP/GM Commercial and Strategy, the Director, Inside Sales & Customer Service will lead an international team. Ott is seeking a strategic and people-focused to lead and transform our global customer-facing support and inside sales organization. This leader will be responsible for developing a high-performing, scalable team that delivers exceptional customer experiences, drives commercial growth, and creates operational excellence across the customer lifecycle.

The Director will partner closely with Sales, Service, Operations, Marketing, and Commercial Operations to ensure customers receive responsive, knowledgeable, and proactive support while maximizing revenue opportunities through effective inside sales execution and opportunity management. This role is ideal for a leader who is passionate about talent development, process improvement, customer advocacy, and building world-class commercial organizations.

Travel:
Up to 25% internationally

Location:

Onsite - Fort Collins, CO

• Build and develop a high-performing global team by leading, coaching, and developing inside sales and customer service professionals across multiple regions and time zones.
• You’ll build leadership capability while creating a culture of accountability, collaboration, and customer focus.
• Elevate the customer experience by establishing meaningful service standards and using customer insights and performance data to improve responsiveness, order accuracy, issue resolution, and customer satisfaction.
• Strengthen inside sales execution by improving lead management, qualification, tender and bid processes, opportunity routing, and account coverage.
• You’ll help teams connect strong customer support with opportunities to deepen customer relationships and drive growth.
• Use CRM and commercial analytics to improve execution, strengthening pipeline visibility, forecasting, and sales effectiveness and giving leaders better insight into customer and commercial activity.
• Create scalable processes and standard work that bring greater consistency across the global organization.
• You’ll apply continuous improvement and commercial excellence practices to simplify work, eliminate friction, and identify opportunities for automation and digital transformation.
• Lead across functions by partnering with Commercial Leadership, Service, Operations, Marketing, Product Management, Finance, and Commercial Operations to solve customer challenges and improve execution across the customer lifecycle.
• Help shape Ott’s…