Personal Banking Representative

Founded in 1963,
First Bank is Colorado's largest locally owned holding company. It continues to grow, serving customers in Colorado and Arizona with a philosophy that centers on doing right by customers, communities, and employees. First Bank’s commitment to diversity, equity, and inclusion is integral to its “banking for good” mantra. As part of the team, you’ll experience a collaborative culture with ample opportunities for growth across roles such as Personal Banker, Call Center, Technology, and Lending.

Apply today to learn more and join the team!

Overview

A Personal Banking Representative assists customers by answering inquiries and requests, processing transactions, opening new accounts, and informing customers about products and services. The role also includes cross‑selling First Bank products and maintaining a balanced cash drawer. Representatives develop and maintain account relationships, providing solutions and resolving customer problems through exceptional service and extensive product knowledge.

What You Will Do

• Assist customers with a wide range of inquiries and requests.
• Process deposits and withdrawals, redeem or negotiate cash instruments for consumer and commercial customers while maintaining a balanced cash drawer.
• Open new accounts and provide product/service information.
• Accept wire order agreements, stop‑payment requests, and dispute forms, forward them to the appropriate departments for processing.
• Process transactions accurately and adhere to all compliance requirements.
• Review daily reports and perform account maintenance.
• Identify and develop opportunities for cross‑selling First Bank products and services.
• Sell bank products and meet company sales goals.
• Demonstrate knowledge of new account systems and documentation requirements and disclosures.
• Perform additional duties and projects assigned by the market or region.
• Understand and comply with all provisions of the Safety in the Workplace policy.
• Work an average of 35–40 hours per week.

Minimum Requirements

• Entry‑level position requiring little or no prior relevant work experience.

Preferred Requirements

• Cash handling and customer‑service experience.

Knowledge, Skills, and Abilities

• Excellent customer‑service skills and ability to work well with others.
• Basic mathematics and problem‑solving skills.
• Comfortable in a sales environment.
• Detail‑oriented with the ability to multi‑task and switch directions quickly.

Working Conditions and

Physical Requirements

• Frequently stationary throughout the workday.
• Frequently operates a computer and other office machinery such as a calculator, copy machine, and printer.
• Occasionally moves within the office to access file cabinets and other rooms.
• Occasionally reaches for and handles paperwork and files.
• Constantly communicates with customers, coworkers, and management in‑person and on the phone.
• Must exchange accurate information consistently.

Salary Range

$20 per hour.

Statement of Benefits

First Bank offers a suite of benefits supporting employees’ professional, financial, physical, emotional, and spiritual well‑being. Benefits include paid time off, 401(k)/Employee Stock Ownership Plan, United Healthcare medical, Met Life dental, VSP vision, tuition reimbursement, volunteer time off, short‑term and long‑term disability, and group life insurance/AD&D.

Job Compensation Incentives

New Accounts Cross‑Sell Queue Incentive Plan.

Equal Employment Opportunity/Affirmative Action

First Bank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic.

Colorado Job Application Fairness Act

Under Colorado’s Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Please redact such information prior to submitting your application.

Final date to receive applications

This opportunity is expected to close by 1/7/2026*.

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