Driver Operations Manager

At zTrip, our drivers are the backbone of our organization and the key to delivering outstanding transportation services. As one of the nation's leading transportation providers, we are looking for a motivated and experienced Driver Operations Manager to lead driver engagement, support daily operations, and build a high-performing team focused on safety, service, and reliability.

This leadership position is ideal for a professional who enjoys coaching employees, solving challenges, improving operational performance, and developing strong teams. You'll play a critical role in supporting drivers throughout their employment journey while helping ensure operational success across the organization.

• Competitive Salary
• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Professional Development Programs
• Leadership Growth Opportunities
• Supportive and Collaborative Work Environment
• Long-Term Career Advancement

As a Driver Operations Manager
, you will oversee driver performance, workforce planning, employee development, and operational coordination. You'll serve as a leader, mentor, and advocate for drivers while partnering with operations, dispatch, safety, recruiting, and leadership teams to ensure a productive and engaged workforce.

This role requires strong leadership skills, effective communication, and a commitment to helping both drivers and the organization succeed.

• Lead and support a team of professional drivers.
• Build positive working relationships through coaching, mentorship, and regular communication.
• Foster a culture of accountability, professionalism, and teamwork.
• Address driver concerns and provide timely solutions.
• Recognize employee achievements and promote driver engagement.
• Serve as a primary point of contact for driver support and guidance.

• Assist with recruiting, interviewing, and selecting qualified driver candidates.
• Support workforce planning initiatives and staffing objectives.
• Develop strategies that improve employee retention and driver satisfaction.
• Promote career development opportunities for drivers.
• Help build a strong pipeline of transportation professionals.

• Oversee driver onboarding and orientation activities.
• Ensure new hires successfully complete required training and qualifications.
• Reinforce company policies, operational procedures, and service expectations.
• Identify ongoing training opportunities that support employee growth.
• Assist drivers in achieving long-term success within the organization.

• Manage driver schedules and workforce coverage.
• Coordinate shift assignments, schedule adjustments, and time-off requests.
• Monitor staffing levels and respond to operational needs.
• Collaborate with dispatch and operations teams to maintain service reliability.
• Resolve scheduling challenges while supporting business objectives.

• Monitor driver attendance, performance, and productivity.
• Conduct coaching sessions and performance discussions.
• Develop improvement plans and provide constructive feedback.
• Maintain documentation related to performance and employee development.
• Support initiatives that improve service quality and operational effectiveness.

• Promote a strong culture of safety throughout the driver workforce.
• Ensure drivers comply with company policies and transportation regulations.
• Monitor licensing, certifications, and qualification requirements.
• Partner with safety teams to address incidents and corrective actions.
• Reinforce safe driving practices and professional conduct.

• Work closely with dispatch, safety, maintenance, recruiting, and leadership teams.
• Support company initiatives that improve operational performance.
• Assist with staffing forecasts and workforce planning efforts.
• Identify opportunities for process improvements and efficiency gains.
• Contribute to organizational growth through strong driver management.

• Valid driver's license.
• Minimum two years of experience in transportation, logistics, workforce management, operations, or a related field.
• Previous leadership, supervisory, or team management experience.
• Strong communication and interpersonal skills.
• Excellent…