SAP Application Specialist

• High School Diploma or GED Certificate.
• Bachelor's Degree (or equivalent) in Computer Science, Engineering, or Business Administration or related field.
• 2 - 3 years of experience in comprehensive computerized system, computer systems, statistical work.
• 2 years or more of experience with business which utilizes SAP Applications.
• Experience in basic programming skills.
• Valid Driver's License (subject to motor vehicle record review)

• Provides functional application support for the user community.
• Assist and provides training/knowledge transfer to Users.
• Manage business process and IT change requests e.g. configuration changes, new interfaces, patches and updates.
• Manages the interaction with the SAP support team in areas such as; issue resolution, development of customer support processes (internal and external), technical planning, and work coordination. In-depth, working knowledge of SAP processes and application supporting multiple modules.
• Participates on all SAP projects providing assistance with scheduling the work, ensuring availability of resources, material etc., and ensures the quality of the deliverables.
• Provides technical assistance to computer users regarding hardware, software, or basic network connection problems, and follows up to ensure successful resolution to their request.
• Works together with other IT and business departments in regards to SAP systems and operations topics.
• Updates and revises reference material and work procedures and solutions,
• Provides new and updates solutions in order to save costs, generate revenue or provides any other aspect of improvement for our business lines.
• Recommends, implements, and assures compliance with policy and procedures affecting computing technology.
• Supports the end user with first and second level issues.
• Participates in the establishment of the technical direction required for the IT team to meet the organization's goals.
• Responsible for the development, execution and measurement of effective internal service level agreements.
• Plans and/or participates in administrative projects requiring independent judgment.
• Performs other duties as assigned or requested.

Navajo Preference

Navajo Veteran Preference

This institution is an equal opportunity provider and employer