Experience Specialist​/Receptionist - Gastroenterology Clinic

Experience Specialist/Receptionist – Gastroenterology Clinic

Join to apply for the Experience Specialist/Receptionist – Gastroenterology Clinic role at UnityPoint Health
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As the first point of contact, you will greet patients, check them in, assist with scheduling, answer phones, process co‑payments, and follow up on appointments. You’ll provide courteous, caring, and professional assistance to all individuals contacting the office.

UnityPoint Health is recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare. Our Total Rewards program offers benefits including paid time off, parental leave, 401(k) matching, health and dental insurance, paid holidays, short and long‑term disability, pet insurance, early wage access, tuition reimbursement, and adoption assistance.

• Greet patients and visitors and provide courteous, caring and professional assistance.
• Answer questions and provide non‑medical information or direct to appropriate person or department.
• Answer telephone calls in a clear, calm and professional manner.
• Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.
• Make, cancel and reschedule patient appointments, maintaining the schedule according to office procedure.
• Gather, verify and enter demographic and insurance information on new and established patients for electronic health record and insurance claim processing.
• Collect payments, issue receipts and reconcile daily receivable activity for daily deposits.
• Work independently and complete assigned functions in a timely manner.
• Maintain regular and consistent attendance.
• Perform other duties as requested by Clinic Administrator to facilitate smooth office operations.

• High school or vocational school graduate.
• Mandatory reporter certification obtained within 90 days of employment.
• Strong customer service skills.
• Proficient in entering information into various computer programs.
• Ability to understand and apply guidelines, policies and procedures.
• Effective communication with physicians, healthcare team, and patients.
• Ability to interact with diverse professional and personal backgrounds.
• Team player.
• Previous medical office experience preferred.
• Experience with electronic health records or medical office software preferred.
• Experience coding diagnoses and procedures with ICD-9-CM and CPT preferred.
• Knowledge of medical terminology, anatomy, and physiology preferred.
• Strong interpersonal, computer, verbal and written communication skills.

Entry level

Full time

Administrative

Hospitals and Health Care

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