VoIP Systems Administrator Security Clearance

Position: VoIP Systems Administrator with Security Clearance
Position Title:

VoIP Systems Administrator

Location:

Fort Knox, KY Clearance Type: SECRET Compensation: $33.15/hr responsibilities:
* Operate, maintain, and troubleshoot VoIP telephony systems, including VoIP gateways, IP phones, and associated voice equipment.
* Install and configure VoIP stations on user desktops and ensure proper connectivity to the LAN network.
* Support day-to-day operations of telephony systems, including programming and provisioning of IP telephones.
* Provide support for voice traffic routing via PRI (Primary Rate Interface) trunks, FXO (analog-to-fiber converters), and LAN infrastructure.
* Maintain and configure VoIP hardware such as MCS
7835 Media Convergence Servers, Nortel voice gateways, Avaya CS2100 systems, and related telephony equipment.
* Collaborate with network managers to test and troubleshoot VoIP services, including call group setup and end-to-end system connectivity.
* Provide as-needed operational support in accordance with IMCS program requirements, including new installations, moves, adds, and changes (IMACs).
* Document system configurations, changes, and troubleshooting steps; ensure service records are up to date.
* Respond to service requests in a timely manner, ensuring minimal disruption to customer voice services. Qualifications Education and

Certifications:

* High school diploma or equivalent; additional technical training in telecommunications or networking preferred.
* Valid Driver's License. Knowledge and

Experience:

* Minimum 2 years of experience supporting VoIP systems in an enterprise or DoD environment.
* Familiarity with Avaya CS2100, Nortel voice systems, and MCS/FXO components.
* Working knowledge of VoIP protocols, IP addressing, PRI trunking, and LAN-based voice traffic.
* Ability to read and interpret system diagrams, cable routing, and port assignments.
* Strong troubleshooting and customer service skills. Desired

Qualifications:

* Avaya or Cisco VoIP certification (e.g., ACIS, CCNA Voice).
* Experience working within Army NEC or IMCS environments.
* Familiarity with AESMP/ITSM ticketing systems and IMAC procedures.
* Understanding of DoD telecommunication standards and security requirements.