Billing Specialist

We are seeking a motivated and detail-oriented Billing Specialist to join our Accounting Department. The ideal candidate is a fast learner who works well under pressure and can quickly master our proprietary billing software, works efficiently under deadlines, and communicates professionally with a diverse customer base. Bilingual proficiency in English and Spanish is preferred. This role is essential to maintaining accurate financial records, processing transactions, and delivering excellent customer service.

• Reports To:
  
  Controller
• Employment Type:
  
  Full-Time

Key Responsibilities

Customer Service

• Handle inbound and outbound customer calls and emails with professionalism and efficiency
• Provide prompt, courteous service to all customers — in person, by phone, by email, or via web
• Identify, document, and resolve customer account issues quickly and accurately
• Maintain up-to-date knowledge of all company services to field customer inquiries
• Communicate effectively in both English and Spanish when serving bilingual customers

Accounts Receivable & Billing

• Complete daily billing cycles accurately and on schedule
• Review billing records for accuracy and resolve discrepancies proactively
• Process customer payments and post bills, receipts, and invoices
• Manage accounts receivable database: add new accounts, update missed payments, and monitor balances
• Verify validity of debit accounts and flag inconsistencies
• Keep clients informed of outstanding balances and upcoming deadlines
• Meets all Billing and Collections Deadlines to ensure accurate and up-to-date revenue.

Collections

• Oversee and manage the full collections process
• Issue collections letters and coordinate follow-up with relevant staff
• Contact customers with past-due balances (30-45 days) by phone or email
• Update and correct records for unpaid or disputed payments

Month-End & Reporting

• Assist with bank, deposit, and revenue reconciliations
• Support general ledger account reconciliations and month-end journal entries
• Prepare fuel tax reports and other periodic financial reports as needed
• Monthly Franchise Fee reporting for municipal customer base per required deadlines
• Perform additional duties as assigned by the Controller

Qualifications

Required

• High school diploma or equivalent; associate degree in accounting or business preferred
• 1+ years of experience in billing, accounts receivable, or a related accounting role
• Ability to learn proprietary and industry-specific software quickly and independently
• Strong attention to detail and commitment to accuracy
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook)

Preferred

• Bilingual in English and Spanish (written and verbal)
• Experience with accounting software (Quick Books, SAP, or similar)
• Familiarity with accounts receivable, collections, and general ledger processes
• Experience in environmental services, waste management, or a service-based industry

Core Competencies

• Fast learner — comfortable picking up new systems and adapting to changing processes
• Tech-savvy — able to quickly become proficient in proprietary billing platforms
• Organized and efficient — manages workload effectively with minimal supervision
• Customer-focused — maintains professionalism even in challenging situations
• Collaborative — works well with accounting and operations teams

We are an Equal Opportunity and an E-Verify Employer!

We will be happy to provide you with a FREE quote!

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