Senior Director Client Development

Join the Ritz-Carlton Yacht Collection:
Where Every Voyage is a Symphony of Luxury Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality  a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence:
The Gold Standards The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavour. The Employee Promise At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company. The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened. Join us on a journey where every day is a testament to the highest standard of luxury and service.

The Senior Director, Client Development defines and leads The Ritz-Carlton Yacht Collection’s strategy for developing deeper, more valuable relationships with existing, high-potential, and high-value guests. The role builds a luxury clienteling model that uses insight, recognition, personalised outreach, and curated experiences to increase repeat business, retention, lifetime value, referral, and share of travel. Sitting at the intersection of Sales, Marketing, CRM, Guest Experience, Analytics, and Operations, the Senior Director ensures that guest intelligence becomes meaningful action and that priority clients experience a coordinated relationship with the Collection before, between, and after voyages.

The role leads Client Relations and establishes the standards, segmentation, tools, and performance measures required to scale personalised relationship management without losing the human connection that defines luxury.

Define and execute the global client development and clienteling strategy focused on acquisition of high-potential clients, retention, repeat business, lifetime value, referrals, and reactivation. Create meaningful client segments and relationship strategies using booking history, preferences, engagement, value, propensity, and other relevant signals. Establish a differentiated model for high-value and ultra-high-value guests, including ownership, contact strategy, recognition, curated experiences, and escalation standards.

Build scalable clienteling practices that enable personalised, relevant, and timely outreach while maintaining the discretion and authenticity expected in luxury. Lead Client Relations and establish clear relationship-manager roles, service expectations, workflows, handoffs, and performance standards. Partner with Direct Sales to identify and develop high-potential guests and convert relationship opportunities into incremental revenue. Partner with Trade Sales to ensure appropriate coordination and respect for advisor relationships when engaging shared clients.

Partner with Marketing and CRM teams on lifecycle communications, segmentation, activation, reactivation, events, gifting, and personalised campaigns. Partner with Guest Experience and yacht teams to strengthen recognition, preference capture, recovery, and continuity across the pre-voyage, onboard, and post-voyage…