Community Lead Ambassador

The Community Lead Ambassador serves as a highly visible, relationship-focused representative of the Miami DDA and a trusted point of contact for residents, businesses, property owners, condominium and homeowners associations, and other stakeholders within an assigned geographic area or subject-matter portfolio. Assignments may be adjusted by DDA leadership based on organizational and community needs.

This is a field-based position requiring significant time in the community building relationships, listening to stakeholders, identifying issues and opportunities, connecting people to resources, and facilitating solutions. The ideal candidate is comfortable visiting businesses, attending association meetings, speaking with residents and property managers, and participating in neighborhood events.

The Community Lead Ambassador takes ownership of stakeholder concerns within the scope of the position, connects the appropriate people and resources, monitors progress, provides timely follow-up, and helps drive matters toward resolution. Accountability includes tracking issues through resolution, referral, escalation, or other appropriate disposition, recognizing that some outcomes depend on external agencies or partners.

The role leads community outreach and follow-through within the assigned portfolio and may provide guidance, coordination, and field support to Community Ambassadors or other assigned staff, interns, or contractors, as directed.

• Serve as a consistent, visible, and accessible DDA representative within an assigned area, neighborhood, district, or subject-matter portfolio, as determined and periodically adjusted by DDA leadership.
• Build and maintain relationships with residents, business owners and operators, property owners and managers, developers, community organizations, neighborhood leaders, hospitality and tourism stakeholders, public agencies, elected officials’ offices, and other partners.
• Regularly visit businesses, residential buildings, public spaces, and community gathering places to understand local needs, concerns, opportunities, and assets.
• Develop productive relationships with condominium boards and homeowners associations; attend association, neighborhood, and business meetings to share DDA information and gather feedback.
• Work with property owners, managers, and residents to identify opportunities to improve the appearance, experience, safety, quality of life, and economic vitality of surrounding areas.

• Serve as an initial point of contact for stakeholders seeking assistance and respond to inquiries in a timely and professional manner.
• Identify recurring concerns involving cleanliness, safety, permitting, mobility, construction, public spaces, business operations, homelessness, development, and quality of life.
• Work with DDA staff and external partners to identify potential solutions and help stakeholders navigate programs, services, incentives, and resources available through City, County, state, federal, nonprofit, and private-sector partners.
• Document concerns, responsible parties, actions, next steps, and outcomes in DDA-approved tracking systems. Track matters through resolution, referral, escalation, or other appropriate disposition.
• Proactively follow up with stakeholders, partner agencies, and internal staff; provide consistent updates and communicate outcomes or the status of matters beyond the DDA’s control.
• Escalate matters requiring DDA leadership or partner agency involvement and exercise sound judgment regarding the scope of the DDA’s authority.

• Build business relationships and identify opportunities to support retention, expansion, growth, and participation in DDA incentives, technical assistance, financing resources, and marketing initiatives.
• Identify prospective businesses, entrepreneurs, investors, and development opportunities that may contribute to Downtown Miami’s vitality.
• Report emerging business trends, market conditions, and operational challenges; facilitate introductions to relevant public, private, and community partners.
• Support DDA business development initiatives, special projects, events, and outreach campaigns.

• Communicate emerging issues, opportunities, stakeholder concerns, and community sentiment to DDA leadership, supported by direct feedback and observed conditions.
• Use DDA-approved…