Service Account Manager - HVAC

Service Account Manager - HVAC

Join to apply for the Service Account Manager - HVAC role at Lennox.

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in commercial HVAC maintenance and service with 100+ offices throughout the continental United States and a growth plan to double branch offices in the next five years.

We consistently offer the best of both growth and learning to all our employees and are an equal opportunity employer (EEOC).

For information regarding our impressive benefits package, please visit our web site at LII Benefits. We offer matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions, and more.

Note:

benefits may vary depending on the position and are subject to change.

• Develop and maintain favorable relationships with new and existing clients to increase revenue.
• Under minimal supervision, handle incoming customer requests and fulfill customer needs to ensure satisfaction.
• Monitor open orders to ensure completeness promptly.
• Ensure proper pricing and provide proposals for new services.
• Review and troubleshoot customer problems and initiate standard actions with field service as guided by contract.
• Use computerized systems for tracking, gathering information, and reporting.
• Provide support to lower-level staff on non-standard case issues.
• Refer highly unusual situations to higher authority for review and reconciliation.
• Assess needs and suggest/promote alternative products or services.
• Customer support is the primary function, with minimal selling or promotion of products or services.
• Responsible for creating and managing daily customer quotations.
• Manage quote follow-up processes, including weekly open quote reports and updating CRM.
• Assist in credit and collection activities.
• Provide proactive reports to show data necessary for account growth opportunities.
• Some travel required.

Requires an Associate’s Degree or equivalent and a minimum of 2 years related experience. A Bachelor’s degree is strongly preferred.

• Excellent written and verbal communication skills, including effective listening.
• Understanding of technical terminology.
• Strong knowledge of Microsoft Office products – Excel, Word, etc.
• Ability to work in a fast‑paced, goal‑oriented environment.
• Ability to handle multiple tasks, stay organized, and focus on details.
• Proactive decision‑making and recommendation skills.
• General knowledge of the organization and thorough knowledge of company products and services.
• Ability to navigate computerized data entry systems or other relevant applications.
• Ability to build and foster relationships.

This is a salaried exempt role. The salary range for this role and market is between $65,000 - $75,000 annually. Factors that may affect starting salary include geography/market and the individual’s tenure, performance, skills, education, experience, and other qualifications. Employees are eligible for a bonus in accordance with the company’s applicable plan and are not eligible for overtime.

Subject to eligibility requirements, the following benefits are offered: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short‑term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long‑term disability insurance. New employees also receive up to: 12 days paid time off, 2 paid well‑being days, 1 paid volunteer day, 10 paid holidays, and 3 floating holidays per year.

At Lennox, our core values of Integrity, Respect & Excellence shape our culture. We are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruiting, developing, and retaining talented individuals from diverse backgrounds to ensure everyone can succeed and contribute to our growth.

The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.