Customer Service Representative

Customer Service Representative

Join to apply for the Customer Service Representative role at Universal Property & Casualty Insurance Company
.

The CSR would be responsible for assisting current customers with various service needs. The CSR will need to have knowledge of property insurance and excellent customer service skills.

• Employment Eligibility (e-Verify):
  English & Spanish
• Right to work:
  English / Spanish

• Resolve customer grievances
• Gain cursory knowledge of different carriers manuals, guidelines, policies and procedures
• Answer questions about products and services
• Process endorsements and policy changes
• Take payments on new and existing accounts
• Note details of all calls and/or transactions on file
• Ability to accomplish monthly goals
• Have regular and reliable attendance
• Adhere to policies and procedures of the employee handbook
• Perform other duties as assigned

• 1-2 years Experience preferred but not required
• 4-40 License required
• Required knowledge, skills, and abilities.
• Strong ability to develop and maintain constructive, cooperative, positive, and trusting working relationships with others.
• Ability to adapt to a changing competitive environment.
• Experience in handling conflict situations with the utmost professionalism.
• Demonstrate resourcefulness and initiative.
• Must be reliable, responsible, and dependable by consistently fulfilling obligations.
• Self‑motivated and self‑disciplined with a strong ability to work effectively and independently with minimal supervision.
• Proficient in Microsoft Office including Word, Excel and Outlook
• Ability to communicate – listening, speaking and writing skills
• Ability to manage multiple tasks simultaneously
• Bilingual preferred

• Industry leading medical, dental and vision insurance plan
• 401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully‑vested immediately)
• Generous PTO policy
• Eligible for performance based bonuses

• Entry level

• Full‑time

• Other

• Insurance