Customer Service Representative

Customer Service Representative

Location: Fort Lauderdale, FL In‑office (full‑time)

We are seeking a proactive and professional Customer Service Representative to support customers, manage incoming inquiries, and ensure smooth order processing. This role requires excellent communication skills, the ability to troubleshoot issues, and a strong customer‑focused mindset. You will be speaking frequently with customers, including professionals and doctors, so confidence and clarity in communication are essential.

• Handle incoming calls and provide high‑quality phone support
• Assist new customers and guide them through product information
• Intake and process customer orders with accuracy
• Manage customer accounts and maintain ongoing communication
• Provide proactive support and follow up with clients
• Troubleshoot customer issues and ensure timely resolutions
• Coordinate with customs and shipping as needed
• Use Whats App/Account Messenger to communicate with customers
• Maintain professionalism when speaking with doctors and medical professionals
• Support general customer needs

• Strong phone and communication skills
• Comfortable speaking with customers
• Ability to present products clearly and confidently
• Highly proactive and organized
• Ability to troubleshoot and manage customer issues independently
• Professional, articulate, and confident communicator
• Experience in customer service or order processing is an advantage

• Experience working with medical professionals
• Previous exposure to logistics/shipping/customs
• Familiarity with online customer communication tools (Whats App, Messenger, etc.)

$60,000 per year