Prospective Member Customer Service Representative

Prospective Member Customer Service Representative

Please review the below job description and if you are interested please reply with your latest resume. Kindly feel free to reach out in case of any additional information. I have listed my contact information for your reference.

Improving member outcomes through world‑class financial technology, supplemental benefits management, advanced analytics, and custom outcomes programs.

Job Title: Prospective Member Customer Service Representative

Location: Plantation FL 33322

Payrate: $17.00 per hour

Shift Timings: Day shift or night shift. Candidates who are flexible to work both shifts only apply.

Job summary:

We’re looking for extremely motivated, high‑energy people to join our inbound/outbound Customer Service Team. The primary role you play is answering inbound and returning calls from prospective members inquiring about Medicare Advantage products offered through our clients.

Job responsibilities:

• Handle inbound calls from prospective members for Medicare Advantage plans by following approved script.
• Make outbound calls to prospective members that have requested a callback.
• Enter prospective member information into company’s Customer Relationship Management System (CRM) in an accurate and compliant manner.
• Follow approved script to determine the prospective member’s eligibility for Medicare Advantage plans and update CRM system accordingly.
• Warm transfer prospective members to designated telesales team(s).
• Obtain approved agreement (Scope of Appointment) from prospective members verbally that want a home appointment by following approved script and documenting it in CRM system.
• Inform prospective members of available seminars and register them as needed through the CRM system accordingly.
• Fulfillment of informational kits as requested by prospective members through the CRM system.
• Follow all Federal, State, Cirrus and Clients policies and procedures.

Skills and

Qualifications:

• Customer Focus, technology savvy, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
• High school diploma or general education degree (GED)
• Must have some call center experience.

Disclaimer:

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• Entry level

• Full‑time

• Customer Service and Health Care Provider

• Health and Human Services
• Insurance